> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.1-khai-niem-sla-automation.md).

# 9.5.1 Khái niệm SLA - Automation

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