# 9.5 Cấu hình SLA & Automation

- [9.5.1 Khái niệm SLA - Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.1-khai-niem-sla-automation.md)
- [9.5.2 Quản lý danh sách](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.2-quan-ly-danh-sach.md)
- [9.5.3 Tạo mới SLA/ Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.5-cau-hinh-sla-and-automation/9.5.3-tao-moi-sla-automation.md)