# 9.1.4 Cấu hình kênh tiếp nhận

- [Hàng đợi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/hang-doi.md): Hàng đợi là nơi tiếp nhận cuộc gọi của khách hàng. Tại đây, cuộc gọi sẽ được phân bố theo các quy luật được quy định trước (thời gian chờ, thời gian đổ, nhóm/nhân sự ưu tiên).
- [Kênh thoại](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai.md)
- [Cây IVR](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/cay-ivr.md): Cây IVR chỉ được cài đặt với tài khoản có phân quyền trên hệ thống là Admin.
- [Số hotline](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/so-hotline.md)
- [Định tuyến](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/dinh-tuyen.md)
- [File lời chào](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/file-loi-chao.md)
- [Số bị chặn](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/so-bi-chan.md)
- [Cài đặt cuộc gọi](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/cai-dat-cuoc-goi.md)
- [Tài khoản SIP](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-thoai/tai-khoan-sip.md)
- [Cuộc gọi Internet](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/cuoc-goi-internet.md)
- [Kênh Email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-email.md)
- [Kênh Live chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-live-chat.md)
- [Cấu hình chung](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/cau-hinh-chung.md)
- [Kênh Facebook](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-facebook.md)
- [Kênh Zalo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/ii.-chuc-nang-he-thong/9.-cai-dat/9.1-quan-ly-dich-vu-dich-vu-cham-soc-khach-hang/9.1.4-cau-hinh-kenh-tiep-nhan/kenh-zalo.md)


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