4. Setting the method of call distribution for agents
Only applicable to user accounts with Admin permission
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Last updated
Only applicable to user accounts with Admin permission
Last updated
There are two ways to set up the call receiving method:
Access Settings/ HR and Team management/ Personel
Select Actions/ Call center settings
Update Routing type which's most suitable for agents, then Save.
Step 1: Open the Softphone feature in the StringeeX web interface. Step 2: Click the softphone icon and select the configuration option as below.
Web/Mobile App/SIP Phone: Calls will be routed to the webpage where the User is logged in, the mobile or tablet device logged into the User's account, or the IP phone (desk phone) connected to the User's account.
Agent's Phone Number: Calls will be routed to the phone number set in the "Agent's Phone Number" field, as shown in Figure 2. The system will use the hotline configured in Step 18: Queue Configuration to initiate the call to the User.
Note: Ensure that the phone number follows the format 84xxxxxxxxx.
App: Calls will be routed to the webpage where the User is logged in or the mobile or tablet device logged into the User's account.
IP Phone: Calls will be routed to the IP phone (desk phone) connected to the User's account.
