StringeeX
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StringeeXContact UsIntegration
  • I. Introduction
  • II. System Features
    • 1. Dashboard
    • 2. Company
    • 3. Contact
    • 4. Ticket
    • 5. Advanced filter
    • 6. Reports
    • 7. Chat
    • 8. Knowledge base
    • 9. Settings
      • 9.1 Service management (Customer service)
        • 9.1.1 Details
        • 9.1.2 Role & Permission
        • 9.1.3 Personnel list
        • 9.1.4 Configure receiving channels
          • Channels
            • Queue
            • IVR Tree
            • Hotline numbers
            • Routing
            • Greeting message file
            • Blacklist numbers
            • Call settings
            • SIP account
          • Internet calls
          • Email
          • Live chat
          • General configuration
          • Facebook
          • Zalo
        • 9.1.5 Ticket configuration
      • 9.2 HR & Team management
      • 9.3 Field configuration
      • 9.4 Trigger configuration
      • 9.5 SLA & Automation Configuration
      • 9.6 Other configurations
      • 9.7 Campaign management
      • 9.8 Integration
      • 9.9 Knowledge base
      • 9.10 Payment
      • 9.11 Stringee connection
  • III. Mobile app
  • IV. Frequently asked questions
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  1. II. System Features
  2. 9. Settings
  3. 9.1 Service management (Customer service)
  4. 9.1.4 Configure receiving channels
  5. Channels

Routing

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