# 5. Receive inbound calls ## An incoming call interface When there is a call to the contact center, the system will direct the call to the agents according to the queue settings, IVR settings. Below image is the interface when there is a call from a customer to the system, the agent presses the blue button to receive the call, press the red button to reject the call.

In this interface, the agent will have information about the waiting time to ring, the number of incoming customers, duration of customer waiting time, the name of the call distribution queue, the operation receive and hang up calls ## Call receipt interface Below is the interface after the agent clicks to receive the call

After receiving call, a call ticket will be displayed on the screen. In addition, this customer's contact details (if any) will be displayed in the right part of the screen, helping the agent immediately get customer details as well as previous records (if any). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/5.-receive-inbound-calls.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.