IV. Frequently asked questions
1. Forget a password2. Change a language3. Permissions for devices (headset/microphone)4. Method of call distribution for agents5. Convert contacts from one account to another completely6. Note when uploading contacts via excel file7. Delete contacts in bulk8. Merge duplicate contacts9. Check a current balance of a portal10. Manage app notifications11. Clear browser cache12. Configure IP Phone connection with Stringee contact center13. Set the call receipt method14. SIP TRUNK number15. Common errors when making calls16. Call center fee (Hotline number)17. Log in and report Captcha Invalid error18. How to change IVR/Queue waiting ringtone19. How to create multiple business hours20. How to set up voicemail (leave a message when no agents answers the phone)21. File formats supported on StringeeX22. What is the number of concurrent calls?23. Instructions for getting call code (call ID)24. Using Google and Microsoft Accounts for Registration, Login, and Account Linking25. Two-factor authentication26. Incoming calls have popup but no ringtone