# 9.5 SLA & Automation Configuration

- [9.5.1 Definition of SLA - Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.1-definition-of-sla-automation.md)
- [9.5.2 List Management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.2-list-management.md)
- [9.5.3 Create new SLA/ Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.3-create-new-sla-automation.md)