For the complete documentation index, see llms.txt. This page is also available as Markdown.
5. Call history
At the "History" screen, the user will see the entire call history (calling out, calling in) that has been made on the app.
Note:Call history is recorded at the time of the most recent app login. If you log out of the app, the call history will also be deleted.
Image 1: Call history
View call details
When selecting and opening a call, the user can view the details of that call including: call type (outbound, incoming call), time of call, call duration.
Image 2: Call details
Change interface: The system will switch to the default contact interface on IOS.
Hình 3: Transfer interface
Message: Send a text message for Customers.
Image 4: Send a message
Make a call: make a call to the contact.
- If it is a Customer contact: the system automatically selects call out mode.
- If it's an internal contact: the system automatically selects free voice call mode.
Hình 5: Gọi điện
Delete a call
The user selects the "Edit" option and then deletes the call.
