At the "History" screen, the user will see the entire call history (calling out, calling in) that has been made on the app.
Note:Call history is recorded at the time of the most recent app login. If you log out of the app, the call history will also be deleted.
Image 1: Call history
View call details
When selecting and opening a call, the user can view the details of that call including: call type (outbound, incoming call), time of call, call duration.
Image 2: Call details
Change interface: The system will switch to the default contact interface on IOS.
Hình 3: Transfer interface
Message: Send a text message for Customers.
Image 4: Send a message
Make a call: make a call to the contact.
- If it is a Customer contact: the system automatically selects call out mode.
- If it's an internal contact: the system automatically selects free voice call mode.
Hình 5: Gọi điện
Delete a call
The user selects the "Edit" option and then deletes the call.
