StringeeXContact UsIntegration

5. Call history

At the "History" screen, the user will see the entire call history (calling out, calling in) that has been made on the app.

Note: Call history is recorded at the time of the most recent app login. If you log out of the app, the call history will also be deleted.

Image 1: Call history

View call details

When selecting and opening a call, the user can view the details of that call including: call type (outbound, incoming call), time of call, call duration.

Image 2: Call details

  • Change interface: The system will switch to the default contact interface on IOS.

Hình 3: Transfer interface

  • Message: Send a text message for Customers.

Image 4: Send a message

  • Make a call: make a call to the contact.

- If it is a Customer contact: the system automatically selects call out mode.

- If it's an internal contact: the system automatically selects free voice call mode.

Hình 5: Gọi điện

Delete a call

The user selects the "Edit" option and then deletes the call.

Image 6: Delete a contact
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