# 5. Call history

At the "History" screen, the user will see the entire call history (calling out, calling in) that has been made on the app.

**Note:** *Call history is recorded at the time of the most recent app login. If you log out of the app, the call history will also be deleted.*

<figure><img src="/files/piplUtfXBPx2EQvW3yZ1" alt="" width="332"><figcaption><p>Image 1: Call history</p></figcaption></figure>

## View call details

When selecting and opening a call, the user can view the details of that call including: call type (outbound, incoming call), time of call, call duration.

<figure><img src="/files/yE66xLP6JYpOrbkWLBlY" alt="" width="332"><figcaption><p>Image 2: Call details</p></figcaption></figure>

* **Change interface:** The system will switch to the default contact interface on IOS.

<figure><img src="/files/MEQi2CzJ8VUXvkUH9rVG" alt="" width="332"><figcaption><p>Hình 3: Transfer interface</p></figcaption></figure>

* **Message:** Send a text message for Customers.

<figure><img src="/files/mxHInwxhiKP6RuLRsQ76" alt="" width="332"><figcaption><p>Image 4: Send a message</p></figcaption></figure>

* **Make a call:** make a call to the contact.

&#x20;     **- If it is a Customer contact:** the system automatically selects call out mode.

&#x20;     **- If it's an internal contact:** the system automatically selects free voice call mode.

<figure><img src="/files/1VJCEm7ozbjGQfSaL4n5" alt="" width="332"><figcaption><p>Hình 5: Gọi điện</p></figcaption></figure>

## Delete a call

The user selects the "Edit" option and then deletes the call.

<figure><img src="/files/Y1OR9Kv3yE2zCBclG8Kz" alt="" width="332"><figcaption><p>Image 6: Delete a contact</p></figcaption></figure>


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