# 2. Ticket At the ticket interface, the user can see all the tickets that meet the conditions set in [display permission](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission.md).

## View ticket details Users view the ticket details by clicking on the ticket to view on the interface. Then the ticket details will be displayed.

* **Serial and creation time:** includes the ticket code and the time the ticket created.

* **Call our from the ticket:** Users can make calls to customers at the ticket without opening the [softphone](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/4.-make-a-call.md#giao-dien-softphone) interface on the app. After pressing the call out icon as shown in Image 4, the system will automatically switch to the ["call in progress" interface](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/ios-app/4.-make-a-call.md#giao-dien-cuoc-goi-dang-duoc-thuc-hien).

* **Ticket title:** can be changed by the user.

* **Contact:** is the Customer contact saved on the system.

* [**Ticket fields**](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details.md#cac-truong-phieu-ghi)**:** includes all default system fields and user-created fields.

**Note:** *To view all the ticket fields, the user clicks on the "3 dots" icon on the screen.*

• [**Call history**](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details.md#lich-su-phieu-ghi)

* [**Note**](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details.md)

## Ticket filter To use the ticket filter, the user clicks on the filter icon in the left corner of the screen.

### Quick filters Quick filters include all [the advanced filters](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/5.-advanced-filter.md) that have been created by users on the system when using the StringeeX website version. Here the user can see all the tickets that meet the filter's condition.

### Filters In this filter, users can filter the tickets according to the information fields available on the system.

**Note:** Users can combine both **Quick Filter** and **Filter** to find the desired results faster and easier by simultaneously selecting the **Quick Filter** to filter and filling in the required information fields at the Filter. ## Create a ticket To use the ticket filter, users press the "+" icon in the left corner of the screen.

The user completes the ticket creation by filling in the ticket fields. The fields marked with a red “\*” are required fields to be filled in, otherwise the form will not be created.

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