# 2. Ticket

At the ticket interface, the user can see all the tickets that meet the conditions set in [display permission](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission).

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/k2IhyK94Q5o05RScW2Id/image.png" alt="" width="332"><figcaption><p>Image 1: Ticket interface</p></figcaption></figure>

## View ticket details

Users view the ticket details by clicking on the ticket to view on the interface. Then the ticket details will be displayed.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/fHhzsmWgycMrTYJYNEex/image.png" alt="" width="332"><figcaption><p>Image 2: Ticket details</p></figcaption></figure>

* **Serial and creation time:** includes the ticket code and the time the ticket created.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/Pl15ZzQ4VRrPM6m7Fmvs/image.png" alt="" width="332"><figcaption><p>Image 3: Serial and time creation</p></figcaption></figure>

* **Call our from the ticket:** Users can make calls to customers at the ticket without opening the [softphone](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/4.-make-a-call#giao-dien-softphone) interface on the app. After pressing the call out icon as shown in Image 4, the system will automatically switch to the ["call in progress" interface](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iii.-mobile-app/4.-make-a-call#giao-dien-cuoc-goi-dang-duoc-thuc-hien).

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/RsroldY8sZlIPUwvXUGt/image.png" alt="" width="332"><figcaption><p> Image 4: Call out from the ticket</p></figcaption></figure>

* **Ticket title:** can be changed by the user.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/MiTj2aDoc3JgcrempTxB/image.png" alt="" width="332"><figcaption><p>Image 5: Ticket title</p></figcaption></figure>

* **Contact:** is the Customer contact saved on the system.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/O5nW9hnQNS8qvNSQ6UUo/image.png" alt="" width="332"><figcaption><p>Image 6: Contact</p></figcaption></figure>

* &#x20;[**Ticket fields**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details#cac-truong-phieu-ghi)**:** includes all default system fields and user-created fields.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/HL0LgYPUxICGbMqi1fJl/image.png" alt="" width="332"><figcaption><p>Image 7: Ticket fields</p></figcaption></figure>

**Note:** *To view all the ticket fields, the user clicks on the "3 dots" icon on the screen.*

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/cb54QWkjyuW0s9gST0Hq/image.png" alt="" width="332"><figcaption><p>Image 8: View more ticket fields</p></figcaption></figure>

• [**Call history**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details#lich-su-phieu-ghi)

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/J4M6Jpr1bucMczihaqdC/image.png" alt="" width="332"><figcaption><p>Image 9: Call history</p></figcaption></figure>

* [**Note**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details)

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/7zGo7utrduKfP4lrom4X/image.png" alt="" width="332"><figcaption><p>Image 10: Note</p></figcaption></figure>

## Ticket filter

To use the ticket filter, the user clicks on the filter icon in the left corner of the screen.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/82CohPyKBLjBZb0IpADp/image.png" alt="" width="332"><figcaption><p>Image 11: Use ticket filter</p></figcaption></figure>

### Quick filters

Quick filters include all [the advanced filters](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/5.-advanced-filter) that have been created by users on the system when using the StringeeX website version. Here the user can see all the tickets that meet the filter's condition.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/QkSIRI9sYReUvO9PiBwq/image.png" alt="" width="332"><figcaption><p>Image 12: Quick filters</p></figcaption></figure>

### Filters

In this filter, users can filter the tickets according to the information fields available on the system.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/MxsQshOB0JUKrgu8tDx4/image.png" alt="" width="332"><figcaption><p>Image 13: Filters</p></figcaption></figure>

**Note:** Users can combine both **Quick Filter** and **Filter** to find the desired results faster and easier by simultaneously selecting the **Quick Filter** to filter and filling in the required information fields at the Filter.

## Create a ticket

To use the ticket filter, users press the "+" icon in the left corner of the screen.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/n1Zdc9rujRtmguPULNJw/image.png" alt="" width="332"><figcaption><p>Image 14: Create a ticket</p></figcaption></figure>

The user completes the ticket creation by filling in the ticket fields. The fields marked with a red “\*” are required fields to be filled in, otherwise the form will not be created.

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/rLgsr0wgOnGwmDqGhH2L/image.png" alt="" width="332"><figcaption><p>Imge 15: Fill in ticket information</p></figcaption></figure>