Phone number box: The user enters the phone number to make a call.
Select a hotline: The user selects the appropriate hotline number to call out to the Customer.
Call type:
- Select call type: The system will have a message notification asking you what type of call you want to choose.
- Video call via internet: Internal video calling between users on the system.
- Voice call via internet: internal voice calls between users on the system.
- Phone call: The system makes a call to the phone number entered above via the internet. When there is a connection (ringing) to the Guest side, it will be a normal GSM call.
Note: To maintain stable and clear call quality, users need to ensure that the internet connection they are using must be really good and stable.
After entering the number, selecting items at the softphone and making a call out, the user will be taken to the interface:
Here the user can manipulate the following options:
Mic: Enable/disable mic during calls.
Keypad: Allows the user to press the key when making a call.
Speaker: Enable/disable speaker when making a call.
Transfer call: Users can transfer calls during making or receiving calls.
When transferring a call, the user can choose from the following options:
- Agent: transfers a call to 1 user on the system.
- Queue: transfer the call to a queue created on the system.
- Phone number: The user will enter the phone number to transfer the call or select the number directly from the phone book on the phone device.
Add people to the call: Users can add other users on the system to the call.
