# 2. Ticket

**At the ticket interface, the user can see all the tickets that meet the conditions set in** [**display permission**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission)**.**

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## View ticket details

Users view the ticket details by clicking on the ticket to view on the interface. Then the ticket details will be displayed.

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**Users should pay attention to the following terms:**

* **Serial:** the ticket code
* **Inbound/Outbound Call:** information about outbound/inbound calls. The illustration is a call ticket to the system
* **Contact:** contact name (saved on the system) or customer phone number (if customer did not save the contact)
* **Assign to:** personnel assigned to record
* **CCs:** personnel be ccs to acknowledge this ticket
* **Status:** The ticket status includes New - Processing - Pending - Closed showing the status of the ticket processing
* **Type:** ticket type, including Question - Problem - Random - Mission
* **Priority:** customer priority&#x20;
* **Customer email:** email of the corresponding con.tact. This field will be empty if the customer does not have this information
* **Custom fields:** auto-generated field of the contact and the corresponding ticket created on the system

## Filter

At the filter, users can filter the tickets according to the information fields available on the system.

Quick Filters includes all the [advanced filters](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/5.-advanced-filter) created by users on the system when using StringeeX on the website. Here the user can see all the tickets met the filter's conditions.

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Users can filter by the information in the provided Quick Filter, or use the Filter to filter the tickets with the necessary information.

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**Note:** *Users can combine both Quick Filter and Filter to find the desired results faster and easier by simultaneously selecting both filters and filling the required fields.*

## Create a new ticket

To use the record filter, users press the "+" icon in the left corner of the screen

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The user creates a new ticket by filling in the ticket fields. The fields marked with a red **“\*”** have to be filled in, otherwise the ticket will not be created. After entering all the fields, the user clicks "Add" to complete a new ticket on the mobile app.

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