> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/14.-log-in-and-report-captcha-invalid-error.md).

# 14. Log in and report Captcha Invalid error

## Status

Captcha Invalid error code occurs in case the user logs in too many times with the wrong email or password used to log in more than 5 times. The error code image will display as shown:

<figure><img src="https://3398371740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW1nWhVvoi55dxT8euy3M%2Fuploads%2FGylLEtJTeHTHqEA5DObW%2Fimage.png?alt=media&amp;token=ea06601d-4612-4f40-88c7-4778ac877099" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3398371740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW1nWhVvoi55dxT8euy3M%2Fuploads%2F5uRu0iHpvyUEnG8Az9RV%2Fimage.png?alt=media&amp;token=b146151a-c625-4f52-864f-8d7e632f4f7e" alt=""><figcaption></figcaption></figure>

## Solution

When encountering an error code due to incorrectly entering this information, users please check the correct login information. The user needs to wait 5 minutes for the next re-login.&#x20;

In case the login information is correct and cannot log in after trying again after 5 minutes, please contact Stringee support team.