Step 1: In the interface, select as shown to open the numeric keypad. An agent enters the phone number of the customer to call out.
Step 2: Select the hotline number to call out at “Use number”
Step 3: Select the outbound call type
Video call via Internet: is used for internal video calling
Voice call via Internet: is used for internal voice calling
Phone call: is used to call out the customer's personal phone number
Step 4: Press the call button to make a call
The agent can make calls from contacts
The agent make calls from the ticket
Agent acts as the below image to enter the History menu
When there is an inbound call, the agent operate like the image below to receive the call
(1) Mic: mic on/off during calls
(2) Speaker: turn on/off speaker when making a call
(3) Keypad: allows the user to press the key when making a call
(4) Add people to call: users can add other users on the system to the call
(5) Transfer call: users can transfer calls during making or receiving calls
Agent: transfer calls to 1 user on the system
Queue: transfer the call to a queue created on the system
Phone number: the user will enter the phone number to transfer the call or select the number directly from the contacts on the phone device
