> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/report-agent-by-ticket-fields.md).

# Report agent by ticket fields

## Interface of report agent by ticket fields

<figure><img src="/files/CdeYmPtA74jhBwsOTy25" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Select field:** select the information field as the statistical criteria. Note: the report only reflects fields with the Dropdown data type, which is required to be selected. The user can filter combinations of many different fields.&#x20;
* **Select agent:** the agent needs to filter data&#x20;
* **Time:** the amount of time to collect data&#x20;
* **Export data:** export information from the system in excel format

### (2) Result table of report agent by ticket fields

* **Agent:** tên tổng đài viên đang lọc
* **New:** số lượng phiếu ghi của agent tương ứng đang ở trạng thái mới
* **Processing:** số lượng phiếu ghi của agent tương ứng đang ở trạng thái đang xử lý
* **Pending:** số lượng phiếu ghi của agent tương ứng đang ở trạng thái đang chờ
* **Closed:** số lượng phiếu ghi của agent tương ứng đang ở trạng thái đóng
* **Agent:** the name of the agent being filtered&#x20;
* **New:** the number of tickets of the corresponding agent is in the new status&#x20;
* **Processing:** the number of tickets of the corresponding agent in the processing status&#x20;
* **Pending:** the number of tickets of the corresponding agent that are in the pending status&#x20;
* **Closed:** the number of tickets of the corresponding agent that are in the closed status

*(Screen showing results when filtering by "Status" field)*