# 8. Knowledge base The knowledge base is a place for users on the system to view internal documents depending on the role permissions. Here, users will update the latest internal information, learn the necessary information or use instructions for the necessary item on the system, etc. The knowledge base is a place for users on the system to view internal documents depending on the role permissions. Here, users will update the latest internal information, learn the necessary information or use instructions for the necessary item on the system, etc.

In the first interface of the Knowledge base, users can view a list of categories. Users can view the categories by clicking on the appropriate category. In the first interface of the Knowledge base, users can view a list of categories. Users can view the categories by clicking on the appropriate category.

After finding the necessary category, users will click to select the category to view all the articles of that category. After finding the necessary category, users will click to select the category to view all the articles of that category.

Image 3: A list of articles in a category

To view the article details, users select to open the article.

In the article details, there will be 2 main contents: (1) and (2): * **Content area (1):** * **Title and content.** * **The files are attached in the article.** * **Last updated date:** including detailed time and most recent post update. * **Comment:** everyone's comments on the post. * **Information area (2):** * **Article status:** published or drafted. * **Description:** brief introduction of the article. * **Edit article:** users with permission to manage ([learn more](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.9-knowledge-base.md#tao-the-loai)) the post can edit the post. * **Delete:** delete the post from the system. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/8.-knowledge-base.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.