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6.1 Statistical reports
6.1.1 Call
6.1.2 Chat
6.1.3 Agent
6.1.4 Ticket
6.1.5 SMS
6.1.6 SLA
6.1.7 Outbound call campaign
6.1.8 Email campaign
6.1.9 eKYC
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6. Reports
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6.1.1 Call