# 1. Dashboard

- [1.1. Inbound calls](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.1.-inbound-calls.md): Providing general statistics about the interaction of the contact center, including total incoming calls, answered calls, missed call rate, average speed of answer, average handling time of agents
- [1.2. Outbound calls](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.2.-outbound-calls.md): Outbound call statistics are a useful tool to help admins/supervisors get an overview of call out activities and successful call rate, and call execution data of agents.
- [1.3. Chats](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.3.-chats.md): The chat statistic interface provides users with an overview of the exchange's chat reception performance through statistical values.
- [1.4. Tickets](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.4.-tickets.md): Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management
- [1.5. Campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.5.-campaign.md): Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.