1.4. Tickets
Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management
Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management
Open tickets: the number of tickets is in the Open status
Processing tickets: the number of tickets that are in the Processing status
Pending tickets: the number of tickets that are in the Pending status
Voicemail tickets: the number of tickets from voicemail channel
Total tickets: the number of tickets at the moment
Unassigned tickets: the number of tickets that are unassigned to any agents (the "Assign to" field on the ticket is empty)
Closed tickets: the number of tickets that are in the Closed status
