# 7. Account Status

Agents can switch their status when they are busy by clicking on the status box.

**Note:** Only when status is available, agent can receive incoming call/chat. Call out/chat out can still be done when status is unavailable.

<figure><img src="https://3451875501-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LW-JIBZlXqcBv_coZxU%2F-Lasnlkp5zJ4FXEEO6IT%2F-LasoCLmuMTo46d9VRZe%2Fimage.png?alt=media&#x26;token=6a8b35ad-c2fd-46b8-979e-70eb35f73616" alt=""><figcaption></figcaption></figure>

In addition to the system status, Admin can configure other statuses [here](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.1-custom-status).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/7.-account-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.