1.5. Campaign

Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.

Campaign interface

(1) Filter and search

• Campaign name: The user filters results by Name campaign

• Start time: The user filters by the campaign start time

• Search: After selecting the filter parameter, the user clicks Search to display the results

• Export a report: Export the searched campaign report. Note: this report only includes contacts called out during the campaign and entered into the survey report by the agent.

(2) Results

• Agent name: The customer name in the contact dataset is added to the campaign (add via a filter, an excel file, add directly,...). It acts as the contact name on the portal.

• Campaign ID: Campaign identifier after initiating the campaign successfully. This ID is for use when there is a request or problem that needs support from the StringeeX contact center

• Campaign name: The name of the initiated campaign

• Call type: Call-in type, StringeeX supports Outbound campaign

• Phone number: The customer phone number. Depending on the settings, the phone number can be shown in full or as a hidden number (84xxxxxxxxx) to portal users (agents).

• Call status: The status of call (Successful - Failed - Undone)

(3) Switch to the result page

Go to the next page of results