> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings.md).

# 9. Settings

- [9.1 Service management (Customer service)](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service.md)
- [9.1.1 Details](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.1-details.md)
- [9.1.2 Role & Permission](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.2-role-and-permission.md)
- [9.1.3 Personnel list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.3-personnel-list.md)
- [9.1.4 Configure receiving channels](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels.md)
- [Channels](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels.md)
- [Queue](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/queue.md): The queue is where customer calls are received. Here, the calls will be distributed according to predefined rules (wait time, overflow time, priority group/staff).
- [IVR Tree](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/ivr-tree.md): The IVR tree can only be installed with an authorized account on the system as Admin.
- [Hotline numbers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers.md)
- [Routing](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/routing.md)
- [Greeting message file](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/greeting-message-file.md)
- [Blacklist numbers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/blacklist-numbers.md)
- [Call settings](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/call-settings.md)
- [SIP account](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/sip-account.md)
- [Internet calls](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/internet-calls.md)
- [Email](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/email.md)
- [Live chat](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/live-chat.md)
- [General configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/general-configuration.md)
- [Facebook](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/facebook.md)
- [Zalo](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/zalo.md)
- [9.1.5 Ticket configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration.md)
- [Ticket field configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/ticket-field-configuration.md)
- [Marco](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/marco.md)
- [9.2 HR & Team management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management.md): StringeeX provides a management interface that allows admins to control the personnel list on the system easily. Admin can add, remove and edit employee information, as well as add them to groups
- [9.2.1 Personnel](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel.md)
- [Agent list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/agent-list-management.md)
- [Set up personnel information](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/set-up-personnel-information.md)
- [9.2.2 Group](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group.md)
- [Group list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/group-list-management.md)
- [Create a group](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/create-a-group.md)
- [9.3 Field configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration.md)
- [9.3.1 Contact field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.1-contact-field.md): Depending on the business and their management needs, administrators can customize the contact field or company on their data management system
- [9.3.2 Company field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.2-company-field.md): Depending on the company and their management needs, administrators can customize the contact/company field on their data management system
- [9.3.3 Contact data entry field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.3-contact-data-entry-field.md): Mapping the information field in the contact file (excel) to be uploaded with the information field with the corresponding role on the system
- [9.3.4 Ticket field](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.4-ticket-field.md)
- [9.4 Trigger configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration.md)
- [9.4.1 Trigger introduction](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.1-trigger-introduction.md)
- [9.4.2 Trigger list management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.2-trigger-list-management.md)
- [9.4.3 Create a new trigger](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.3-create-a-new-trigger.md)
- [9.5 SLA & Automation Configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration.md)
- [9.5.1 Definition of SLA - Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.1-definition-of-sla-automation.md)
- [9.5.2 List Management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.2-list-management.md)
- [9.5.3 Create new SLA/ Automation](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.3-create-new-sla-automation.md)
- [9.6 Other configurations](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations.md): In the other configuration settings, the administrator (admin) can monitor the configurations, including: agent status configuration (Custom status), device IP configuration, etc. ..
- [9.6.1 Custom status](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.1-custom-status.md)
- [9.6.2 IPs Configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.2-ips-configuration.md)
- [9.6.3. Display permission](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission.md)
- [9.6.4 Portal configuration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration.md)
- [Time zone & Language](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/time-zone-and-language.md)
- [Login Method](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/login-method.md)
- [9.6.5 Working time](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.5-working-time.md)
- [9.7 Campaign management](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management.md)
- [9.7.1 Outbound call campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign.md)
- [Types of campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/types-of-campaigns.md): The Auto Dialer system allows businesses to create automated calling campaigns to customers in large data sets, suitable for continuous high-frequency calling needs.
- [Setup a campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/setup-a-campaign.md): Steps to set up each campaign type
- [Steps to participate in a campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/steps-to-participate-in-a-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customers.md)
- [Agents](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/agents.md)
- [Survey template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-template.md)
- [Survey answers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-answers.md)
- [Customer warehouse](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customer-warehouse.md)
- [9.7.2 SMS Campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/customers.md)
- [Campaign history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaign-history.md)
- [9.7.3 Email campaign](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign.md)
- [Campaigns](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/campaigns.md)
- [Customers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/customers.md): Interface to manage customer information in respective campaigns, control customer status in email campaigns
- [Survey template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-template.md)
- [Email template](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/email-template.md)
- [Sendgrid account list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/sendgrid-account-list.md)
- [Survey answers](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-answers.md)
- [Do-not-send email list](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/do-not-send-email-list.md): This feature allows users to add/remove emails that are not allowed to be sent out
- [9.8 Integration](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.8-integration.md)
- [9.9 Knowledge base](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.9-knowledge-base.md)
- [9.10 Payment](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment.md)
- [9.10.1 Topup](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.1-topup.md)
- [9.10.2 Plans](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.2-plans.md)
- [9.10.3 Payment history](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.3-payment-history.md)
- [9.11 Stringee connection](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.11-stringee-connection.md)