# II. System Features

- [1. Dashboard](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard.md)
- [1.1. Inbound calls](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.1.-inbound-calls.md): Providing general statistics about the interaction of the contact center, including total incoming calls, answered calls, missed call rate, average speed of answer, average handling time of agents
- [1.2. Outbound calls](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.2.-outbound-calls.md): Outbound call statistics are a useful tool to help admins/supervisors get an overview of call out activities and successful call rate, and call execution data of agents.
- [1.3. Chats](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.3.-chats.md): The chat statistic interface provides users with an overview of the exchange's chat reception performance through statistical values.
- [1.4. Tickets](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.4.-tickets.md): Dashboard tracks total tickets, as well as tracking over time, status, and ticket creator, helping to evaluate performance and make adjustments to improve ticket management
- [1.5. Campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/1.-dashboard/1.5.-campaign.md): Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.
- [2. Company](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company.md)
- [2.1. Company management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.1.-company-management.md)
- [2.2. Company details](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.2.-company-details.md): StringeeX supports customers to make general statistics about the respective business's records, Contacts, and Notes.
- [2.3. Create a company filter](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/2.-company/2.3.-create-a-company-filter.md)
- [3. Contact](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact.md)
- [3.1. Contact management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.1.-contact-management.md): Allows users to search and track customer information stored on the system. Users can create contacts manually or upload via excel file quickly.
- [3.2. Contact details](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.2.-contact-details.md): StringeeX supports customers to summarize information about tickets, contact notes, change history. In this interface, users can also create tasks relating to contacts.
- [3.3. Create contact filter](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/3.-contact/3.3.-create-contact-filter.md)
- [4. Ticket](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket.md)
- [4.1. Ticket management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.1.-ticket-management.md)
- [4.2. Ticket details](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details.md)
- [4.3. Advanced filter for tickets](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.3.-advanced-filter-for-tickets.md)
- [5. Advanced filter](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/5.-advanced-filter.md): StringeeX has designed a smart search filter on the ticket interface, contacts and companies, helping users to quickly search and filter results by specific fields.
- [6. Reports](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports.md)
- [6.1 Statistical reports](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports.md)
- [6.1.1 Call](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call.md)
- [Call reports](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-reports.md): The call statistics aggregates data about all inbound and outbound calls in a given period, including metrics such as number of calls, call time, performance metrics, etc.
- [Call history reports](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-history-reports.md): The call history report aggregates all the calls that have occurred through the contact center system along with the corresponding detailed information fields.
- [Report on call center performance by time](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/report-on-call-center-performance-by-time.md): StringeeX's inbound call center performance report provides detailed metrics on calls to the call center over a given period of time, improving and optimizing the call center's performance.
- [ACD(Automatic Call Distributor) performace](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/acd-automatic-call-distributor-performace.md)
- [History of call distribution to agent](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/history-of-call-distribution-to-agent.md)
- [6.1.2 Chat](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat.md)
- [Chat statistics](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-statistics.md)
- [Chat history](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/chat-history.md)
- [Agent's chat performance](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.2-chat/agents-chat-performance.md): Statistics about the number of inbound chats/received chats, the average reply speed, the average reply time, etc. to evaluate the chat channel performance and adjust the strategy accordingly
- [6.1.3 Agent](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent.md)
- [Agent activity report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-activity-report.md): The interface provides information about the operator's activity, including operating time, agent name, statistics, and annotations of different types of tickets.
- [Agent performance](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-performance.md): Provides detailed information about calling and answering calls of each agent, managing the assessment and overview of call volume and performance, assessing the work performance of personnel
- [Agent status change history](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-change-history.md): Agent status history report records status change history and corresponding time, helping management check working time and ready to receive calls
- [Agent status report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-report.md): The agent status report provides information about the duration in each status, helping management to cover working time compliance and call readiness.
- [Report agent by ticket fields](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/report-agent-by-ticket-fields.md): The agent report by ticket field reflects an overview of the number of tickets of each agent, classified according to different values ​​of a particular field.
- [6.1.4 Ticket](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket.md)
- [Ticket report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/ticket-report.md): The ticket report visually reflects the number of tickets assigned to each generated channel and the ticket status, giving the manager a comprehensive view of the contact center system.
- [Deleted ticket report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/deleted-ticket-report.md): Deleted ticket report provides information about the deleted ticket history on the portal, making it easy for management to keep track of deleted tickets and control the deleted data.
- [Report of ticket by drop-down field](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.4-ticket/report-of-ticket-by-drop-down-field.md)
- [6.1.5 SMS](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms.md)
- [SMS report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms/sms-report.md)
- [SMS history report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.5-sms/sms-history-report.md)
- [6.1.6 SLA](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.6-sla.md)
- [6.1.7 Outbound call campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign.md)
- [Customer report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/customer-report.md): With the support of customer reports, companies can better monitor and manage customer service activities, thus enhancing customer satisfaction.
- [Call report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/call-report.md): By comparing and evaluating the effectiveness of different campaigns, businesses can find out the strengths and weaknesses of the campaign, then improving the content and optimizing the settings.
- [6.1.8 Email campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign.md)
- [Email campaign report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign/email-campaign-report.md): Management will be provided with information about the number of sent emails, emails opened, recipients who clicked on the links in the email to access the survey or website
- [Survey summary report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.8-email-campaign/survey-summary-report.md)
- [6.1.9 eKYC](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.9-ekyc.md)
- [6.2 Real-time monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring.md)
- [6.2.1 Call monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.1-call-monitoring.md): When authorized as Admin or Supervisor, users will add a call monitoring feature, which can monitor real-time all calls taking place on the system and interact with calls.
- [6.2.2 Chat monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.2-chat-monitoring.md): This feature allows supervisors and admins to monitor all the chats in real-time on the system, intervening in the chats if necessary.
- [6.2.3 Agent monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.3-agent-monitoring.md): Monitoring information includes the agent presence on call, the status of manual call configuration, the status of manual chat configuration, change agent status
- [6.2.4 Queue monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.4-queue-monitoring.md)
- [7. Chat](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat.md)
- [7.1. Chat details](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat/7.1.-chat-details.md)
- [7.2. Chat notes](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/7.-chat/7.2.-chat-notes.md)
- [8. Knowledge base](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/8.-knowledge-base.md)
- [9. Settings](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings.md)
- [9.1 Service management (Customer service)](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service.md)
- [9.1.1 Details](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.1-details.md)
- [9.1.2 Role & Permission](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.2-role-and-permission.md)
- [9.1.3 Personnel list](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.3-personnel-list.md)
- [9.1.4 Configure receiving channels](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels.md)
- [Channels](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels.md)
- [Queue](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/queue.md): The queue is where customer calls are received. Here, the calls will be distributed according to predefined rules (wait time, overflow time, priority group/staff).
- [IVR Tree](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/ivr-tree.md): The IVR tree can only be installed with an authorized account on the system as Admin.
- [Hotline numbers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers.md)
- [Routing](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/routing.md)
- [Greeting message file](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/greeting-message-file.md)
- [Blacklist numbers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/blacklist-numbers.md)
- [Call settings](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/call-settings.md)
- [SIP account](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/sip-account.md)
- [Internet calls](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/internet-calls.md)
- [Email](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/email.md)
- [Live chat](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/live-chat.md)
- [General configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/general-configuration.md)
- [Facebook](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/facebook.md)
- [Zalo](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/zalo.md)
- [9.1.5 Ticket configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration.md)
- [Ticket field configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/ticket-field-configuration.md)
- [Marco](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.5-ticket-configuration/marco.md)
- [9.2 HR & Team management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management.md): StringeeX provides a management interface that allows admins to control the personnel list on the system easily. Admin can add, remove and edit employee information, as well as add them to groups
- [9.2.1 Personnel](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel.md)
- [Agent list management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/agent-list-management.md)
- [Set up personnel information](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/set-up-personnel-information.md)
- [9.2.2 Group](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group.md)
- [Group list management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/group-list-management.md)
- [Create a group](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.2-group/create-a-group.md)
- [9.3 Field configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration.md)
- [9.3.1 Contact field](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.1-contact-field.md): Depending on the business and their management needs, administrators can customize the contact field or company on their data management system
- [9.3.2 Company field](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.2-company-field.md): Depending on the company and their management needs, administrators can customize the contact/company field on their data management system
- [9.3.3 Contact data entry field](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.3-contact-data-entry-field.md): Mapping the information field in the contact file (excel) to be uploaded with the information field with the corresponding role on the system
- [9.3.4 Ticket field](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.3-field-configuration/9.3.4-ticket-field.md)
- [9.4 Trigger configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration.md)
- [9.4.1 Trigger introduction](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.1-trigger-introduction.md)
- [9.4.2 Trigger list management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.2-trigger-list-management.md)
- [9.4.3 Create a new trigger](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.4-trigger-configuration/9.4.3-create-a-new-trigger.md)
- [9.5 SLA & Automation Configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration.md)
- [9.5.1 Definition of SLA - Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.1-definition-of-sla-automation.md)
- [9.5.2 List Management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.2-list-management.md)
- [9.5.3 Create new SLA/ Automation](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.5-sla-and-automation-configuration/9.5.3-create-new-sla-automation.md)
- [9.6 Other configurations](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations.md): In the other configuration settings, the administrator (admin) can monitor the configurations, including: agent status configuration (Custom status), device IP configuration, etc. ..
- [9.6.1 Custom status](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.1-custom-status.md)
- [9.6.2 IPs Configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.2-ips-configuration.md)
- [9.6.3. Display permission](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.3.-display-permission.md)
- [9.6.4 Portal configuration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration.md)
- [Time zone & Language](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/time-zone-and-language.md)
- [Login Method](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.4-portal-configuration/login-method.md)
- [9.6.5 Working time](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.5-working-time.md)
- [9.7 Campaign management](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management.md)
- [9.7.1 Outbound call campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign.md)
- [Types of campaigns](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/types-of-campaigns.md): The Auto Dialer system allows businesses to create automated calling campaigns to customers in large data sets, suitable for continuous high-frequency calling needs.
- [Setup a campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/setup-a-campaign.md): Steps to set up each campaign type
- [Steps to participate in a campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/steps-to-participate-in-a-campaign.md)
- [Campaigns](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/campaigns.md)
- [Customers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customers.md)
- [Agents](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/agents.md)
- [Survey template](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-template.md)
- [Survey answers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-answers.md)
- [Customer warehouse](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/customer-warehouse.md)
- [9.7.2 SMS Campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign.md)
- [Campaigns](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaigns.md)
- [Customers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/customers.md)
- [Campaign history](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaign-history.md)
- [9.7.3 Email campaign](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign.md)
- [Campaigns](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/campaigns.md)
- [Customers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/customers.md): Interface to manage customer information in respective campaigns, control customer status in email campaigns
- [Survey template](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-template.md)
- [Email template](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/email-template.md)
- [Sendgrid account list](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/sendgrid-account-list.md)
- [Survey answers](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/survey-answers.md)
- [Do-not-send email list](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.3-email-campaign/do-not-send-email-list.md): This feature allows users to add/remove emails that are not allowed to be sent out
- [9.8 Integration](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.8-integration.md)
- [9.9 Knowledge base](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.9-knowledge-base.md)
- [9.10 Payment](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment.md)
- [9.10.1 Topup](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.1-topup.md)
- [9.10.2 Plans](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.2-plans.md)
- [9.10.3 Payment history](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.10-payment/9.10.3-payment-history.md)
- [9.11 Stringee connection](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.11-stringee-connection.md)