# Set up personnel information
## Interface of personnel information
Choose agent needed to update information or settings. Click "Update".
* **Email:** email to receive invitation (email of personnel used to log in to the system).
* **Phone number:** agent phone number.
* **Name:** the displayed name of the personnel on the system after adding.
* **Role in the portal:** the role of personnel after accepting the invitation (Admin - supervisor - agent).
* **Add to group and select position in group:** add to group and role in corresponding group.
* **Add to service and role in service:** add to service and role in service respectively.
## Interface of contact center configuration
* **Routing type:** type of incoming call to agent
* **Web/Mobile App/SIP phone:** go to web, app, SIP phone logged in agent's account
* **Agent's phone number:** agent's personal phone number
* **App:** only distribute calls to the app
* **IP phone:** only direct calls to IP phone
* **Agent's phone number:** agent phone number, if "Drop incoming call" is Agent phone number, this field is required, number format is 84xxxxxxxxx.
* **Auto answer call:** If this feature is on, the call will be automatically answered after 5 seconds of countdown when a call reaches this agent.
* **Maximum connection time per internal call(s):** maximum internal call time of outbound calls from this agent.
* **Maximum connection time per outbound call(s):** maximum outbound time of calls out from this agent.
* **Allow out of business hour callout:** If turned off, admin needs to set working hours (this employee can only call out during these working hours).
* **Extension:** The agent's extension (extension number), usually used for internal calling.
* **Maximum chats:** The maximum number of chats this agent can receive at a time.
* **Create SIP Phone account:** If this option is selected, a SIP account configuration (for logging in to IP phone, SIP phone) will appear, including username, password, domain.
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