> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.2-hr-and-team-management/9.2.1-personnel/set-up-personnel-information.md).

# Set up personnel information

## Interface of personnel information

Choose agent needed to update information or settings. Click "Update".

<figure><img src="/files/XjcVL5QnVbav9x0aXExv" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Lr0AIRAfXTyCjXBAk1vb" alt=""><figcaption></figcaption></figure>

* **Email:** email to receive invitation (email of personnel used to log in to the system).&#x20;
* **Phone number:** agent phone number.&#x20;
* **Name:** the displayed name of the personnel on the system after adding.&#x20;
* **Role in the portal:** the role of personnel after accepting the invitation (Admin - supervisor - agent).&#x20;
* **Add to group and select position in group:** add to group and role in corresponding group.
* **Add to service and role in service:** add to service and role in service respectively.

## Interface of contact center configuration

<figure><img src="/files/hgWuGPGPr5z07VjOi9ie" alt=""><figcaption></figcaption></figure>

* **Routing type:** type of incoming call to agent&#x20;
  * **Web/Mobile App/SIP phone:** go to web, app, SIP phone logged in agent's account&#x20;
  * **Agent's phone number:** agent's personal phone number&#x20;
  * **App:** only distribute calls to the app&#x20;
  * **IP phone:** only direct calls to IP phone&#x20;
* **Agent's phone number:** agent phone number, if "Drop incoming call" is Agent phone number, this field is required, number format is 84xxxxxxxxx.&#x20;
* **Auto answer call:** If this feature is on, the call will be automatically answered after 5 seconds of countdown when a call reaches this agent.&#x20;
* **Maximum connection time per internal call(s):** maximum internal call time of outbound calls from this agent.&#x20;
* **Maximum connection time per outbound call(s):** maximum outbound time of calls out from this agent.&#x20;
* **Allow out of business hour callout:** If turned off, admin needs to set working hours (this employee can only call out during these working hours).&#x20;
* **Extension:** The agent's extension (extension number), usually used for internal calling.&#x20;
* **Maximum chats:** The maximum number of chats this agent can receive at a time.&#x20;
* **Create SIP Phone account:** If this option is selected, a SIP account configuration (for logging in to IP phone, SIP phone) will appear, including username, password, domain.