StringeeX supports an advanced feature Account manager configuration which supports new agents to manage contacts and tickets of old agents through the interface .
After clicking Account manager configuration, the admin can manipulate the options as shown below:
Replace: This function will replace the management account in all contacts to another account. The function also changes the assignment field to the new agent with the corresponding contact tickets
Delete: This function will delete the management account in all the contacts that account is managing
Delete all: This function will perform delete all management account in all contact
