# 6.1.3 Agent

- [Agent activity report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-activity-report.md): The interface provides information about the operator's activity, including operating time, agent name, statistics, and annotations of different types of tickets.
- [Agent performance](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-performance.md): Provides detailed information about calling and answering calls of each agent, managing the assessment and overview of call volume and performance, assessing the work performance of personnel
- [Agent status change history](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-change-history.md): Agent status history report records status change history and corresponding time, helping management check working time and ready to receive calls
- [Agent status report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-report.md): The agent status report provides information about the duration in each status, helping management to cover working time compliance and call readiness.
- [Report agent by ticket fields](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/report-agent-by-ticket-fields.md): The agent report by ticket field reflects an overview of the number of tickets of each agent, classified according to different values ​​of a particular field.