# 6.1.7 Outbound call campaign

- [Customer report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/customer-report.md): With the support of customer reports, companies can better monitor and manage customer service activities, thus enhancing customer satisfaction.
- [Call report](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/call-report.md): By comparing and evaluating the effectiveness of different campaigns, businesses can find out the strengths and weaknesses of the campaign, then improving the content and optimizing the settings.