StringeeX
StringeeXContact UsIntegration
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  • I. Introduction
    • 1. Register a new account
    • 2. Log in - Log out
    • 3. Change user information
    • 4. Making outbound calls
    • 5. Receive inbound calls
    • 6. Actions in the call
    • 7. Account Status
  • II. System Features
    • 1. Dashboard
      • 1.1. Inbound calls
      • 1.2. Outbound calls
      • 1.3. Chats
      • 1.4. Tickets
      • 1.5. Campaign
    • 2. Company
      • 2.1. Company management
      • 2.2. Company details
      • 2.3. Create a company filter
    • 3. Contact
      • 3.1. Contact management
      • 3.2. Contact details
      • 3.3. Create contact filter
    • 4. Ticket
      • 4.1. Ticket management
      • 4.2. Ticket details
      • 4.3. Advanced filter for tickets
    • 5. Advanced filter
    • 6. Reports
      • 6.1 Statistical reports
        • 6.1.1 Call
          • Call reports
          • Call history reports
          • Report on call center performance by time
          • ACD(Automatic Call Distributor) performace
          • History of call distribution to agent
        • 6.1.2 Chat
          • Chat statistics
          • Chat history
          • Agent's chat performance
        • 6.1.3 Agent
          • Agent activity report
          • Agent performance
          • Agent status change history
          • Agent status report
          • Report agent by ticket fields
        • 6.1.4 Ticket
          • Ticket report
          • Deleted ticket report
          • Report of ticket by drop-down field
        • 6.1.5 SMS
          • SMS report
          • SMS history report
        • 6.1.6 SLA
        • 6.1.7 Outbound call campaign
          • Customer report
          • Call report
        • 6.1.8 Email campaign
          • Email campaign report
          • Survey summary report
        • 6.1.9 eKYC
      • 6.2 Real-time monitoring
        • 6.2.1 Call monitoring
        • 6.2.2 Chat monitoring
        • 6.2.3 Agent monitoring
        • 6.2.4 Queue monitoring
    • 7. Chat
      • 7.1. Chat details
      • 7.2. Chat notes
    • 8. Knowledge base
    • 9. Settings
      • 9.1 Service management (Customer service)
        • 9.1.1 Details
        • 9.1.2 Role & Permission
        • 9.1.3 Personnel list
        • 9.1.4 Configure receiving channels
          • Channels
            • Queue
            • IVR Tree
            • Hotline numbers
            • Routing
            • Greeting message file
            • Blacklist numbers
            • Call settings
            • SIP account
          • Internet calls
          • Email
          • Live chat
          • General configuration
          • Facebook
          • Zalo
        • 9.1.5 Ticket configuration
          • Ticket field configuration
          • Marco
      • 9.2 HR & Team management
        • 9.2.1 Personnel
          • Agent list management
          • Set up personnel information
        • 9.2.2 Group
          • Group list management
          • Create a group
      • 9.3 Field configuration
        • 9.3.1 Contact field
        • 9.3.2 Company field
        • 9.3.3 Contact data entry field
        • 9.3.4 Ticket field
      • 9.4 Trigger configuration
        • 9.4.1 Trigger introduction
        • 9.4.2 Trigger list management
        • 9.4.3 Create a new trigger
      • 9.5 SLA & Automation Configuration
        • 9.5.1 Definition of SLA - Automation
        • 9.5.2 List Management
        • 9.5.3 Create new SLA/ Automation
      • 9.6 Other configurations
        • 9.6.1 Custom status
        • 9.6.2 IPs Configuration
        • 9.6.3. Display permission
        • 9.6.4 Portal configuration
          • Time zone & Language
          • Login Method
        • 9.6.5 Working time
      • 9.7 Campaign management
        • 9.7.1 Outbound call campaign
          • Types of campaigns
          • Setup a campaign
          • Steps to participate in a campaign
          • Campaigns
          • Customers
          • Agents
          • Survey template
          • Survey answers
          • Customer warehouse
        • 9.7.2 SMS Campaign
          • Campaigns
          • Customers
          • Campaign history
        • 9.7.3 Email campaign
          • Campaigns
          • Customers
          • Survey template
          • Email template
          • Sendgrid account list
          • Survey answers
          • Do-not-send email list
      • 9.8 Integration
      • 9.9 Knowledge base
      • 9.10 Payment
        • 9.10.1 Topup
        • 9.10.2 Plans
        • 9.10.3 Payment history
      • 9.11 Stringee connection
  • III. Mobile app
    • IOS APP
      • 1. Log in
      • 2. Ticket
      • 3. Contact
      • 4. Make a call
      • 5. Call history
      • 6. Setting
      • 7. Set up call notifications on the phone app
    • Android APP
      • 1. Log in
      • 2. Ticket
      • 3. Contact
      • 4. Make a call
      • 5. Call history
      • 6. Settings
      • 7. Set up call notifications on the phone app
  • IV. Frequently asked questions
    • 1. Forget a password
    • 2. Change a language
    • 3. Permissions for devices (headset/microphone)
    • 4. Setting the method of call distribution for agents
    • 5. Convert contacts from one account to another completely
    • 6. Note when uploading contacts via excel file
    • 7. Delete contacts in bulk
    • 8. Merge duplicate contacts
    • 9. Check a current balance of a portal
    • 10. Manage app notifications
    • 11. Clear browser cache
    • 12. Configure IP Phone connection with Stringee contact center
    • 13. Common errors when making calls
    • 14. Log in and report Captcha Invalid error
    • 15. How to create multiple business hours
    • 16. File formats supported on StringeeX
    • 17. Instructions for getting call code (call ID)
    • 18. Using Google and Microsoft Accounts for Registration, Login, and Account Linking
    • 19. Two-factor authentication
    • 20. Incoming calls have popup but no ringtone
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On this page
  • Create a SIP PHONE account on Stringee
  • StringeeX
  • PCC
  • Connect the User's SIP Phone account to an IP Phone (Landline: Fanvil, Yealink,...) or SIP Phone (Zoiper,...)
  • IP Phone - Favil
  • IP Phone - Yealink
  • SIP Phone – Zoiper
  1. IV. Frequently asked questions

12. Configure IP Phone connection with Stringee contact center

Previous11. Clear browser cacheNext13. Common errors when making calls

Last updated 4 months ago

Create a SIP PHONE account on Stringee

StringeeX

Step 1: Access the User list

Step 2: Create a SIP account for the user

Select “Update” => “Call center settings” => “Create a SIP Phone account”.

  • Username: the system will create it automatically, the user cannot change it.

  • Password: set by user.

  • Domain: Server and Port of Stringee.

PCC

Step 1: Access the User list

Select “Edit User” as shown in Image 3.

Step 2: Create SIP account for the User

Select “Create a SIP Phone account”.

  • Username: the system will create it automatically, the user cannot change it.

  • Password: set by the user.

Note: After creating a SIP account and updating the User, the user needs to repeat step 1 to get the User's Username. At this time, the Username will be changed to the format (ProjectID_UserID) as shown in Image 5.

Connect the User's SIP Phone account to an IP Phone (Landline: Fanvil, Yealink,...) or SIP Phone (Zoiper,...)

To install and connect to a SIP Phone account, users need to prepare the following devices:

  • For IP Phone:

    • IP Phone device.

    • Computer, phone,... (computer is preferred) connected to the same internet connection as the IP Phone device.

    • Internet cable to connect IP Phone to the internet. One end of the cable must be plugged into the IP Phone device port with the symbol as shown in Image 6.

Note: for some IP Phone types, this icon will be replaced with the words "LAN" or "Internet".

  • For SIP Phone:

    • Successfully download and install the SIP Phone application on computer devices, phones,...

IP Phone - Favil

Step 1: Get the IP address of the IP Phone

Access “Menu” depending on the key on the IP Phone device => “Status” => “IP”.

Note: In case the "IP" section displays "Negotiating..." or has no information, it means the IP Phone is not connected to the network.

Step 2: Access the IP address of the IP Phone

Users access the IP address of the IP Phone on the web browser of a computer (or other device) that has the same internet connection as the IP Phone.

After accessing the IP address, the user needs to enter the login information of the IP Phone device (Image 8).

Normally, the login information of the IP Phone provider (IP Phone brand) will default to:

  • User: admin

  • Password: admin

If you forget or do not have login information, users need to contact the provider of the IP Phone device for support.

Note: Stringee has absolutely no information about the IP Phone login account because the login account is held, edited, and changed by the user.

Step 3: Configure IP Phone account

Step 3.1: Configure SIP account information

Users access the path: "SIP" => "Line" and complete the information items circled in Image 9. The remaining items can be kept as they are without changing the information.

  • Line status: IP Phone configuration status results. This result will be returned after updating (applying) the account. If the result is “Registered” => the configuration is successful.

  • Display name: name displayed on the IP Phone device screen.

  • Active: This item must be checked.

  • Register Address: enter domain server Stringee (v2.stringee.com).

  • Register Port: enter domain server port Stringee (15060).

Step 3.2: Configure Keep Alive for IP Phone

Still at the path "SIP" => "Line", users access "Advanced Setting".

Next, scroll down to the Keep Alive section (Image 11) and complete the information as follows:

  • Keep Alive Type: SIP Option.

  • Keep Alive Interval: 30.

Step 3.3: STUN configuration

Users access the path: "SIP" => "Line" and complete the information items circled in Image 12. The remaining items can be kept as they are without changing the information.

  • STUN NAT Traversal: STUN configuration status results. This result will be returned after updating (apply). If the returned result is “TRUE” => the configuration is successful.

  • Server Address: enter domain server Stringee (v1.stringee.com).

  • Server Port: enter port server Stringee (3478).

After completing all the above steps, if the IP Phone device screen displays the "Display name" configured in Step 3.1 => Connect the SIP account to the IP Phone device successfully.

IP Phone - Yealink

Step 1: Get the IP address of the IP Phone

Access “Menu” depending on the key on the IP Phone device => “Status” => “IP”.

Note: In case the "IP" section displays "Negotiating..." or has no information, it means the IP Phone is not connected to the network.

Step 2: Access the IP address of the IP Phone

Users access the IP address of the IP Phone on the web browser of a computer (or other device) that has the same internet connection as the IP Phone.

After accessing the IP address, the user needs to enter the login information of the IP Phone device (Image 15).

Normally, the login information of the IP Phone provider (IP Phone brand) will default to:

  • User: admin

  • Password: admin

If you forget or do not have login information, users need to contact the supplier (the brand) of the IP Phone device for support.

Note: Stringee has no information about the IP Phone device login account because the login account is held, edited, and changed by the user.

Step 3: Configure IP Phone account

Step 3.1: Configure SIP account information

Users access the link: "Account" => "Register" and complete the information items circled in Image 16. The remaining items can be kept as they are without changing the information.

  • Register Status: IP Phone configuration status results. This result will be returned after updating (applying) the account. If the result is “Registered” => configuration is successful.

  • Line active: Required selection is “Enabled”.

  • Display name: the name displayed on the IP Phone device screen. Register name: enter the SIP account username.

  • Server Host: enterdomain server Stringee (v2.stringee.com).

  • Port: enter port domain server Stringee (15060).

Step 3.2: Configure Keep Alive for IP Phone

Users access the path “Account” => “Advanced”. In the Keep Alive section, complete the following information:

  • Keep Alive Type: Option.

  • Keep Alive Interval (Seconds): 30.

Step 3.3: Configure TURN server

Users access the path: "Network" => "NAT" and complete the information items circled in Image 18. The remaining items can be kept as they are without changing the information.

  • Active: Required selection is “Enabled”.

  • STUN Server: enter domain server Stringee (v1.stringee.com).

  • STUN Port: enter port server Stringee (3478).

After completing all the above steps, if the IP Phone device screen displays the "Display name" configured in Step 3.1 => Connect the SIP account to the IP Phone device successfully.

SIP Phone – Zoiper

Note: for the Zoiper Free version, users on the mobile app will not have the feature to receive Push (incoming call notifications) because this feature is only available on the paid version (Pro version).

In the interface after installing Zoiper, the user selects "Continue as a Free User".

Step 1: Log in to your SIP account

Step 2: Connect with Server Stringee

The user enters Stringee domain: v2.stringee.com:15060 and selects “Next”.

In the next interface (Image 23), select “Skip”.

In the next interface (Image 24), if there are SIP TCPs:

  • “Found”: Successful connection => select “Next”.

  • “Not found”: Connection failed => user checks domain server and Port again.

In the next interface (Image 25), if SIP account information is displayed, the configuration has been successful.

Users return to Zoiper's main interface to use the application.

Username: enter the .

Authentication Name: enter the .

Authentication Password: enter the .

Register name: enter the username.

Username: enter the username.

Password: enter the password.

Username: enter the username

Password: enter the password

SIP account username
SIP account username
SIP account password
SIP account
SIP account
SIP account
SIP account
SIP account
Image 3: Edit User
Image 4: Create a SIP account
Image 5: SIP account username after updating
Image 6: Network connection port of IP Phone
Image 7: Get the IP address
Image 8: Log in to the IP address on the IP Phone
Image 9: Enter SIP Phone account information
Image 10: Advanced Setting
Image 11: Keep Alive
Image 12: STUN configuration
Image 13: “Display name” appearing on IP Phone
Image 14: Get the IP address
Image 15: Log in to the IP address on the IP Phone device
Image 16: Enter SIP Phone account information
Image 17: Advanced Setting
Image 18: Configure STUN
Image 19: “Display name” appearing on IP Phone
Image 20: Continue as a Free User
Image 21: Log into the SIP account
Image 22: Connect with Server Stringee
Image 23: Authentication and Outbound Proxy
Image 24: SIP TCP
Image 25: SIP account on Zoiper
Image 26: Softphone interface after successful configuration