Ticket field configuration
Users can add information fields other than available the information fields on the system. This action is to store customer information in detail to increase the efficiency of customer service.
Ticket fields will be displayed inside the ticket details on the system for users to update. Besides, the ticket fields will also be displayed on the ticket statistics interface on the system.
Ticket field formats
Ticket fields will include 10 different formats. To create a new ticket field, the user will choose the appropriate data type and format according to the purpose and needs.
Text
Only characters can be entered in a single line.
Multi-line text
Can enter characters in multiple lines (can use enter button to break a line).
Drop-down
Includes multiple options and the user can choose 1 of them.
Number
The user is only allowed to enter characters in the format of integers. Otherwise, the system will return an error message.
Decimal
The user is only allowed to enter characters that are formatted as decimal numbers. The system integer will return an error message.
Check box
For this field there is only 1 option. The user can tick that option or not.
Regular Express
Date
The user will select the date in the available calendar entry.
Multiple choices
Multiple choices can be selected in one field.
Dependent field
Will include parent directories containing subdirectories.
Configure ticket field details
The ticket field details configuration usually has the following items:
Display label: name of the ticket field.
The field key: can be understood as the private symbol of the field. This key cannot be changed after the field is created.
The required field: if enabled, the user is required to enter, select, etc. to complete the ticket update.
Display in Livechat: when customers message the system via Livechat, they can choose according to the school's information.
Display in Button call: when the Customer calls the system via Button call, they can choose according to the information of the school.
Particularly for the drop-down, multiple-choice fields, the folder: there will be more options for users to add company options.
