> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.3-personnel-list.md).

# 9.1.3 Personnel list

Here, users can view all personnel and manipulate the number and information of personnel to better suit the company.

<figure><img src="/files/ijSNsboTA3vweGAr49h2" alt=""><figcaption><p>Image 1: Personnel list</p></figcaption></figure>

## Add and delete personnel

The user clicks on the add personnel button to add the accounts to the service.

<figure><img src="/files/VXbN7dJdw6rkGg1QFfIG" alt=""><figcaption><p>Image 2: Add personnel to the service</p></figcaption></figure>

When adding personnel to the portal, users have 2 options: add an account or add a group. At the same time, users can also assign permissions to accounts or groups added to the portal.

<figure><img src="/files/Dshf1S21AYpal26onr06" alt=""><figcaption><p>Image 3: Choose ways to add personnel</p></figcaption></figure>

<figure><img src="/files/2aBT1dI9G0As75YafMdc" alt=""><figcaption><p>Image 4: Choosing a position for a new personnel</p></figcaption></figure>

## Delete personnel

To remove personnel from the portal, users need to do the following 2 steps:

* Tick ​​the personnel to be removed from the portal.&#x20;
* Click the delete button.

<figure><img src="/files/zyxHxjEcz6iEfqJmY1zx" alt=""><figcaption><p>Image 5: Delete personnel from the portal</p></figcaption></figure>

## Personnel filter

In order to search as well as track, manage the service's personnel more easily than the system has provided users with the personnel filter:

<figure><img src="/files/QA2j0b2ByCIziurm6M17" alt=""><figcaption><p>Image 6: Personnel filter</p></figcaption></figure>

**(1) Search box:** Enter the name of the person, group or email.&#x20;

**(2) Filter by personnel or by group of personnel.**&#x20;

**(3) Filter by role of personnel (User or Admin).**

## Table of information field and list of personnel

In the personnel table, there are a total of 5 fields of information.

<figure><img src="/files/1CwxBbd3ozTiiukznkJ9" alt=""><figcaption><p>Image 7: Table of information field and list of personnel</p></figcaption></figure>

**(1) Name:** the name of the person or the name of the service team.&#x20;

**(2) Email:** email of service personnel (HR team will not have email).&#x20;

**(3) Role:** User or Admin.&#x20;

**(4) Extra time:** time personnel/personnel groups are added to the service.&#x20;

**(5) Action (Image 8):** the user has 2 options which are Edit (change the personnel role/personnel group) and Remove personnel/personnel group from the portal.

<figure><img src="/files/rpHhWVL3OJSyEpc0T4Ow" alt="" width="563"><figcaption><p>Image 8: Action towards personnel/personnel team</p></figcaption></figure>