> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/campaigns.md).

# Campaigns

## Campaign list interface

<figure><img src="/files/kRMNXNthQQJrZTSiydt3" alt=""><figcaption></figcaption></figure>

### (1) Search a campaign&#x20;

* **Campaign name:** filter search by campaign name&#x20;
* **Start time:** filter for campaigns by how long the campaign started running&#x20;
* **End time:** filter campaigns by campaign end time&#x20;
* **Status:**&#x20;
  * **Create:** campaign is in initialization (not approved)&#x20;
  * **Approved:** the campaign has been approved but not yet launched (until the specified time to start the campaign)&#x20;
  * **Running:** the campaign is running&#x20;
  * **Paused:** the campaign is on pause&#x20;
  * **End:** the campaign has ended (manipulated by the admin to end / run out of data / until the specified time to end the campaign)&#x20;
* **Create a campaign:** initiate a new campaign. See details in [Campaign Setting](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaign-history.md)[s](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/campaign-history.md)

### (2) Campaign list

* **Campaign ID:** campaign identifier on the system&#x20;
* **Campaign name:** the campaign name is set when creating the campaign&#x20;
* **Call type:** the campaign dial type. Stringee supports Manual, Preview, Progressive, Predictive dial styles. For details see [here](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign.md)&#x20;
* **Status:** campaign status&#x20;
  * **New:** campaign is in initialization (not approved)&#x20;
  * Approved: the campaign has been approved but not yet launched (until the specified time to start the campaign)&#x20;
  * **Active:** campaign is running&#x20;
  * **Paused:** the campaign is on pause&#x20;
  * **Completed:** the campaign has ended (manipulated by the admin to end / run out of data / until the specified time to end the campaign)&#x20;
* **Description:** campaign description&#x20;
* **Start time:** campaign start time&#x20;
* **End time:** the end time of the campaign&#x20;
* **Creation time:** campaign creation time&#x20;
* **Action:** see more at the action section of the campaign below

## Operation with a campaign

### Change a status in a campaign

* **Approve:** Unapproved campaigns after being approved will change to Approved status

<figure><img src="/files/cK9XiOXCm149pniZ8jaN" alt=""><figcaption></figcaption></figure>

* **Start a campaign:** admin can trigger the start of a campaign that is in Approved or Paused status. After this operation, the campaign is changed to Active status

<figure><img src="/files/xvhwVDE58a47Lnc5BejG" alt=""><figcaption></figcaption></figure>

* **Paused:** admin can pause a running campaign by clicking Pause. After this action, the campaign is moved to Paused status

<figure><img src="/files/Q82wtlFaXNLnOEcsNFUv" alt=""><figcaption></figcaption></figure>

* **Completed:** admin can actively end an Active or Paused campaign before the campaign end. After this operation, the campaign is moved to End status

<figure><img src="/files/ByJr8r20FmtpdhE3RqnO" alt=""><figcaption></figcaption></figure>

### Edit campaign configuration

Admins can edit some configurations of an undone campaign by clicking the Edit action. The configurations allowed to edit include: campaign name, campaign description, start time, end time, hotline number, working hours, maximum number of calls, break time between two calls (minutes) , no-callback time (date), call type,....

### Add customers to a campaign

Companies can manipulate adding or removing customers to the campaign through the Customer List interface. For more details see [the customer list](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.2-sms-campaign/customers.md)

### Delete a campaign

Admin can delete a campaign by clicking Delete. Note, after deleting a campaign, campaign data such as agent, customer, report is no longer on the portal.

<figure><img src="/files/wFh5JeTdXN7f6uqf7KFL" alt=""><figcaption></figcaption></figure>