For the complete documentation index, see llms.txt. This page is also available as Markdown.
4. Making outbound calls
Making outbound calls on Softphone
Users press the call icon on the interface to open the softphone.
Image 1: Softphone
Step 1: Enter the phone number to call
Users can enter phone numbers using the softphone's numeric keypad or the physical keyboard.
Image 2: Enter phone numbers
Step 2: Select the hotline number to make outbound calls
Types of hotline numbers: Carrier hotline number, Adaptivenumber (if user creates).
- Carrier hotline number is the number of telecommunication provide such as Viettel, Vina, Mobi, Gtel, iTel, etc.
- Adaptivenumber the system automatically selects the hotline number of the same mobile network as the dialed phone number.
Image 3: Select a hotline number
Step 3: Select the call-out type
- Phone call: A telecommunication mobile call between a carrier and a carrier or a GSM call.
- Voice call via internet: Internal voice calls between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call.
- Video call via internet: An internal video call between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call.
NOTE:If you choose the type of call as Voice call via internet and Video call via internet, it will NOT be possible to make CALLS to the Customer's phone number.
Image 4: Select a call type
Step 4: Make a call
After completing the above 3 steps, the person presses the "call" button to make a call.
Image 5: A call button
Make a call in a ticket
Click here (in the section of "Call out for customer from a ticket")
Make a call in a contact
Step 1: Select the contact to call
Image 6: Select a contact
Step 2: Make a call
The user hovers the mouse pointer on the phone number in the "Phone" section to display options, then selects the "call" icon to make a call to the customer.
