# 4. Making outbound calls ## Making outbound calls on Softphone Users press the call icon on the interface to open the softphone.

* **Step 1:** Enter the phone number to call Users can enter phone numbers using the softphone's numeric keypad or the physical keyboard.

* **Step 2:** Select the hotline number to make outbound calls **Types of hotline numbers**: Carrier hotline number, Adaptivenumber (if user creates). **-** [**Carrier hotline number**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers) is the number of telecommunication provide such as Viettel, Vina, Mobi, Gtel, iTel, etc. **-** [**Adaptivenumber**](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers#so-hotline-tu-dong-nhan-noi-mang) the system automatically selects the hotline number of the same mobile network as the dialed phone number.

* **Step 3:** Select the call-out type **- Phone call:** A telecommunication mobile call between a carrier and a carrier or a GSM call. **- Voice call via internet:** Internal voice calls between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call. **- Video call via internet:** An internal video call between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call. **NOTE:** *If you choose the type of call as **Voice call via internet** and **Video call via internet**, it will NOT be possible to make CALLS to the Customer's phone number.*

* **Step 4:** Make a call After completing the above 3 steps, the person presses the "call" button to make a call.

## Make a call in a ticket [Click here](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/4.-ticket/4.2.-ticket-details#ghi-chu-phieu-ghi.) (in the section of "Call out for customer from a ticket") ## Make a call in a contact * **Step 1:** Select the contact to call

* **Step 2:** Make a call The user hovers the mouse pointer on the phone number in the "Phone" section to display options, then selects the "call" icon to make a call to the customer. This will be counted as a call out.