# 4. Making outbound calls ## Making outbound calls on Softphone Users press the call icon on the interface to open the softphone.

* **Step 1:** Enter the phone number to call Users can enter phone numbers using the softphone's numeric keypad or the physical keyboard.

* **Step 2:** Select the hotline number to make outbound calls **Types of hotline numbers**: Carrier hotline number, Adaptivenumber (if user creates). **-** [**Carrier hotline number**](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers.md) is the number of telecommunication provide such as Viettel, Vina, Mobi, Gtel, iTel, etc. **-** [**Adaptivenumber**](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.1-service-management-customer-service/9.1.4-configure-receiving-channels/channels/hotline-numbers.md#so-hotline-tu-dong-nhan-noi-mang) the system automatically selects the hotline number of the same mobile network as the dialed phone number.

* **Step 3:** Select the call-out type **- Phone call:** A telecommunication mobile call between a carrier and a carrier or a GSM call. **- Voice call via internet:** Internal voice calls between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call. **- Video call via internet:** An internal video call between users on the Stringee system. In this case, the user will enter the phone number which is the extension of the user to call. **NOTE:** *If you choose the type of call as **Voice call via internet** and **Video call via internet**, it will NOT be possible to make CALLS to the Customer's phone number.*

* **Step 4:** Make a call After completing the above 3 steps, the person presses the "call" button to make a call.

## Make a call in a ticket [Click here](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/pages/QBUf9LvTGEUtyLzvqZNx#ghi-chu-phieu-ghi.) (in the section of "Call out for customer from a ticket") ## Make a call in a contact * **Step 1:** Select the contact to call

* **Step 2:** Make a call The user hovers the mouse pointer on the phone number in the "Phone" section to display options, then selects the "call" icon to make a call to the customer. This will be counted as a call out.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/i.-introduction/4.-making-outbound-calls.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.