> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call.md).

# 6.1.1 Call

- [Call reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-reports.md): The call statistics aggregates data about all inbound and outbound calls in a given period, including metrics such as number of calls, call time, performance metrics, etc.
- [Call history reports](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/call-history-reports.md): The call history report aggregates all the calls that have occurred through the contact center system along with the corresponding detailed information fields.
- [Report on call center performance by time](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/report-on-call-center-performance-by-time.md): StringeeX's inbound call center performance report provides detailed metrics on calls to the call center over a given period of time, improving and optimizing the call center's performance.
- [ACD(Automatic Call Distributor) performace](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/acd-automatic-call-distributor-performace.md)
- [History of call distribution to agent](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.1-call/history-of-call-distribution-to-agent.md)