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# Agent status report

## Interface of agent status report

<figure><img src="/files/aAvjmCyQonwJMprfLk3a" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Group:** the user selects one or more groups to view the report&#x20;
* **Select agent:** user can select an agent to view the report&#x20;
* **Time:** the user chooses the time period to view the report&#x20;
* **Export data:** export filter data on the interface

### (2) Table result of agent status report

* **Agent name:** corresponding agent name&#x20;
* **Online:** the total time the agent is online&#x20;
* **Ready:** the total time the agent is in the ready status&#x20;
* **Lunch break:** the total time the agent is in the lunch break status&#x20;
* **Short break:** the total time the agent is in a short rest status&#x20;
* **Unavailable:** the total time the agent was in the unavailable status&#x20;
* **First time online:** first online status change during the reporting period&#x20;
* **First time ready:** first ready transition in the reporting period&#x20;
* **Last logout:** last logout during the reporting period