> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-report.md).

# Agent status report

## Interface of agent status report

<figure><img src="/files/aAvjmCyQonwJMprfLk3a" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Group:** the user selects one or more groups to view the report&#x20;
* **Select agent:** user can select an agent to view the report&#x20;
* **Time:** the user chooses the time period to view the report&#x20;
* **Export data:** export filter data on the interface

### (2) Table result of agent status report

* **Agent name:** corresponding agent name&#x20;
* **Online:** the total time the agent is online&#x20;
* **Ready:** the total time the agent is in the ready status&#x20;
* **Lunch break:** the total time the agent is in the lunch break status&#x20;
* **Short break:** the total time the agent is in a short rest status&#x20;
* **Unavailable:** the total time the agent was in the unavailable status&#x20;
* **First time online:** first online status change during the reporting period&#x20;
* **First time ready:** first ready transition in the reporting period&#x20;
* **Last logout:** last logout during the reporting period


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.3-agent/agent-status-report.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.