> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.7-campaign-management/9.7.1-outbound-call-campaign/survey-answers.md).

# Survey answers

## Interface of survey report

<figure><img src="/files/MbKmNd1dzZilYtufEqGw" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Campaign name:** filter by campaign name.&#x20;
* **Start time:** filter by campaign start time&#x20;
* **Export report:** export the survey report data of the found filter campaign. Data are sent to email in excel format&#x20;
* **Export all:** export the survey report data of the filter campaign

### (2) Search result

* **Customer name:** customer name in the campaign&#x20;
* **Campaign ID:** campaign identifier on the system&#x20;
* **Campaign name:** campaign name&#x20;
* **Call type:** the type of call. The default value here is for outbound calls&#x20;
* **Phone number:** the customer phone number
* **Status:** customer status in the campaign&#x20;
  * **Undone:** the customer has not been called by the system&#x20;
  * **Progressing:** the customer is on call from the campaign&#x20;
  * **Called but failed:** made a call to the customer but failed, still not over the maximum callout limit&#x20;
  * **Call back:** successfully called the customer and was asked to make an appointment to call back (with the operation Appointment callback when running the campaign)&#x20;
  * **Successful:** the customer has been called successfully&#x20;
  * **Called all retry times but failed:** called all retry times but failed&#x20;
  * **Do not call back:** call to customers successfully and customers do not schedule a callback (with action Do not call back when running a campaign)&#x20;
  * **Make an error call:** call made error, maybe error from hotline, internet agent error leading to call timeout, wrong customer number&#x20;
  * **Stop call:** customer has been marked on pause for calling out Customers blocked from calling out: customers on the “blacklist” list call out. This setting is in the Service Settings section&#x20;
  * **Customers subscribe for DNC service:** customers registering for DNC (Do Not Call) service of the network operator


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