# 6.2 Real-time monitoring

- [6.2.1 Call monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.1-call-monitoring.md): When authorized as Admin or Supervisor, users will add a call monitoring feature, which can monitor real-time all calls taking place on the system and interact with calls.
- [6.2.2 Chat monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.2-chat-monitoring.md): This feature allows supervisors and admins to monitor all the chats in real-time on the system, intervening in the chats if necessary.
- [6.2.3 Agent monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.3-agent-monitoring.md): Monitoring information includes the agent presence on call, the status of manual call configuration, the status of manual chat configuration, change agent status
- [6.2.4 Queue monitoring](/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.2-real-time-monitoring/6.2.4-queue-monitoring.md)