> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/6.-reports/6.1-statistical-reports/6.1.7-outbound-call-campaign/customer-report.md). # Customer report ## Customer report interface
### (1) Information filter * **Campaign name:** filter by campaign name to be reported * **Agent:** the name of the agent that needs reporting * **Export data:** export data file in excel format to computer according to filter information ### (2) Statistic report * **Campaign:** filtered campaign name * **Total customers:** total number of customers in the campaign * **New customer:** the customer has not been called once in the campaign, corresponding to the customer status in the campaign is not implemented * **Processing:** the customer is in the process of preparing and making a call by the system * **Called but failed:** Called the customer at least once but the agent and customer did not connect with each other and the maximum number of calls out has not been reached * **Called all retry attempts but failed:** the maximum number of calls to the customer has reached the limit but all calls failed * **Success:** successfully called the customer (the customer answered the phone) * **Callback appointment:** the call meets the customer and is scheduled to call back (agent action when calling out from the campaign) * **No callback:** the call meets the customer and the customer reports (the agent chooses the callback option, when making a meeting call, there will be an option if the customer has an appointment to call back for the agent to choose) * **Make an error call:** the call to the customer failed (usually due to the wrong customer phone number)