# Customer report

## Customer report interface

<figure><img src="https://content.gitbook.com/content/W1nWhVvoi55dxT8euy3M/blobs/z76iwzbFubhda9p2KMNX/Screenshot%20at%20Jul%2030%2011-31-45.png" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Campaign name:** filter by campaign name to be reported&#x20;
* **Agent:** the name of the agent that needs reporting&#x20;
* **Export data:** export data file in excel format to computer according to filter information

### (2) Statistic report

* **Campaign:** filtered campaign name&#x20;
* **Total customers:** total number of customers in the campaign&#x20;
* **New customer:** the customer has not been called once in the campaign, corresponding to the customer status in the campaign is not implemented&#x20;
* **Processing:** the customer is in the process of preparing and making a call by the system&#x20;
* **Called but failed:** Called the customer at least once but the agent and customer did not connect with each other and the maximum number of calls out has not been reached&#x20;
* **Called all retry attempts but failed:** the maximum number of calls to the customer has reached the limit but all calls failed&#x20;
* **Success:** successfully called the customer (the customer answered the phone)&#x20;
* **Callback appointment:** the call meets the customer and is scheduled to call back (agent action when calling out from the campaign)&#x20;
* **No callback:** the call meets the customer and the customer reports (the agent chooses the callback option, when making a meeting call, there will be an option if the customer has an appointment to call back for the agent to choose)&#x20;
* **Make an error call:** the call to the customer failed (usually due to the wrong customer phone number)