Customer report

With the support of customer reports, companies can better monitor and manage customer service activities, thus enhancing customer satisfaction.

Customer report interface

Campaign name: filter by campaign name to be reported
Agent: the name of the agent that needs reporting
Export data: export data file in excel format to computer according to filter information

Campaign: filtered campaign name
Total customers: total number of customers in the campaign
New customer: the customer has not been called once in the campaign, corresponding to the customer status in the campaign is not implemented
Processing: the customer is in the process of preparing and making a call by the system
Called but failed: Called the customer at least once but the agent and customer did not connect with each other and the maximum number of calls out has not been reached
Called all retry attempts but failed: the maximum number of calls to the customer has reached the limit but all calls failed
Success: successfully called the customer (the customer answered the phone)
Callback appointment: the call meets the customer and is scheduled to call back (agent action when calling out from the campaign)
No callback: the call meets the customer and the customer reports (the agent chooses the callback option, when making a meeting call, there will be an option if the customer has an appointment to call back for the agent to choose)
Make an error call: the call to the customer failed (usually due to the wrong customer phone number)