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# Customer report
## Customer report interface
### (1) Information filter
* **Campaign name:** filter by campaign name to be reported
* **Agent:** the name of the agent that needs reporting
* **Export data:** export data file in excel format to computer according to filter information
### (2) Statistic report
* **Campaign:** filtered campaign name
* **Total customers:** total number of customers in the campaign
* **New customer:** the customer has not been called once in the campaign, corresponding to the customer status in the campaign is not implemented
* **Processing:** the customer is in the process of preparing and making a call by the system
* **Called but failed:** Called the customer at least once but the agent and customer did not connect with each other and the maximum number of calls out has not been reached
* **Called all retry attempts but failed:** the maximum number of calls to the customer has reached the limit but all calls failed
* **Success:** successfully called the customer (the customer answered the phone)
* **Callback appointment:** the call meets the customer and is scheduled to call back (agent action when calling out from the campaign)
* **No callback:** the call meets the customer and the customer reports (the agent chooses the callback option, when making a meeting call, there will be an option if the customer has an appointment to call back for the agent to choose)
* **Make an error call:** the call to the customer failed (usually due to the wrong customer phone number)
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