StringeeX
StringeeXContact UsIntegration
English
English
  • I. Introduction
    • 1. Register a new account
    • 2. Log in - Log out
    • 3. Change user information
    • 4. Making outbound calls
    • 5. Receive inbound calls
    • 6. Actions in the call
    • 7. Account Status
  • II. System Features
    • 1. Dashboard
      • 1.1. Inbound calls
      • 1.2. Outbound calls
      • 1.3. Chats
      • 1.4. Tickets
      • 1.5. Campaign
    • 2. Company
      • 2.1. Company management
      • 2.2. Company details
      • 2.3. Create a company filter
    • 3. Contact
      • 3.1. Contact management
      • 3.2. Contact details
      • 3.3. Create contact filter
    • 4. Ticket
      • 4.1. Ticket management
      • 4.2. Ticket details
      • 4.3. Advanced filter for tickets
    • 5. Advanced filter
    • 6. Reports
      • 6.1 Statistical reports
        • 6.1.1 Call
          • Call reports
          • Call history reports
          • Report on call center performance by time
          • ACD(Automatic Call Distributor) performace
          • History of call distribution to agent
        • 6.1.2 Chat
          • Chat statistics
          • Chat history
          • Agent's chat performance
        • 6.1.3 Agent
          • Agent activity report
          • Agent performance
          • Agent status change history
          • Agent status report
          • Report agent by ticket fields
        • 6.1.4 Ticket
          • Ticket report
          • Deleted ticket report
          • Report of ticket by drop-down field
        • 6.1.5 SMS
          • SMS report
          • SMS history report
        • 6.1.6 SLA
        • 6.1.7 Outbound call campaign
          • Customer report
          • Call report
        • 6.1.8 Email campaign
          • Email campaign report
          • Survey summary report
        • 6.1.9 eKYC
      • 6.2 Real-time monitoring
        • 6.2.1 Call monitoring
        • 6.2.2 Chat monitoring
        • 6.2.3 Agent monitoring
        • 6.2.4 Queue monitoring
    • 7. Chat
      • 7.1. Chat details
      • 7.2. Chat notes
    • 8. Knowledge base
    • 9. Settings
      • 9.1 Service management (Customer service)
        • 9.1.1 Details
        • 9.1.2 Role & Permission
        • 9.1.3 Personnel list
        • 9.1.4 Configure receiving channels
          • Channels
            • Queue
            • IVR Tree
            • Hotline numbers
            • Routing
            • Greeting message file
            • Blacklist numbers
            • Call settings
            • SIP account
          • Internet calls
          • Email
          • Live chat
          • General configuration
          • Facebook
          • Zalo
        • 9.1.5 Ticket configuration
          • Ticket field configuration
          • Marco
      • 9.2 HR & Team management
        • 9.2.1 Personnel
          • Agent list management
          • Set up personnel information
        • 9.2.2 Group
          • Group list management
          • Create a group
      • 9.3 Field configuration
        • 9.3.1 Contact field
        • 9.3.2 Company field
        • 9.3.3 Contact data entry field
        • 9.3.4 Ticket field
      • 9.4 Trigger configuration
        • 9.4.1 Trigger introduction
        • 9.4.2 Trigger list management
        • 9.4.3 Create a new trigger
      • 9.5 SLA & Automation Configuration
        • 9.5.1 Definition of SLA - Automation
        • 9.5.2 List Management
        • 9.5.3 Create new SLA/ Automation
      • 9.6 Other configurations
        • 9.6.1 Custom status
        • 9.6.2 IPs Configuration
        • 9.6.3. Display permission
        • 9.6.4 Portal configuration
          • Time zone & Language
          • Login Method
        • 9.6.5 Working time
      • 9.7 Campaign management
        • 9.7.1 Outbound call campaign
          • Types of campaigns
          • Setup a campaign
          • Steps to participate in a campaign
          • Campaigns
          • Customers
          • Agents
          • Survey template
          • Survey answers
          • Customer warehouse
        • 9.7.2 SMS Campaign
          • Campaigns
          • Customers
          • Campaign history
        • 9.7.3 Email campaign
          • Campaigns
          • Customers
          • Survey template
          • Email template
          • Sendgrid account list
          • Survey answers
          • Do-not-send email list
      • 9.8 Integration
      • 9.9 Knowledge base
      • 9.10 Payment
        • 9.10.1 Topup
        • 9.10.2 Plans
        • 9.10.3 Payment history
      • 9.11 Stringee connection
  • III. Mobile app
    • IOS APP
      • 1. Log in
      • 2. Ticket
      • 3. Contact
      • 4. Make a call
      • 5. Call history
      • 6. Setting
      • 7. Set up call notifications on the phone app
    • Android APP
      • 1. Log in
      • 2. Ticket
      • 3. Contact
      • 4. Make a call
      • 5. Call history
      • 6. Settings
      • 7. Set up call notifications on the phone app
  • IV. Frequently asked questions
    • 1. Forget a password
    • 2. Change a language
    • 3. Permissions for devices (headset/microphone)
    • 4. Setting the method of call distribution for agents
    • 5. Convert contacts from one account to another completely
    • 6. Note when uploading contacts via excel file
    • 7. Delete contacts in bulk
    • 8. Merge duplicate contacts
    • 9. Check a current balance of a portal
    • 10. Manage app notifications
    • 11. Clear browser cache
    • 12. Configure IP Phone connection with Stringee contact center
    • 13. Common errors when making calls
    • 14. Log in and report Captcha Invalid error
    • 15. How to create multiple business hours
    • 16. File formats supported on StringeeX
    • 17. Instructions for getting call code (call ID)
    • 18. Using Google and Microsoft Accounts for Registration, Login, and Account Linking
    • 19. Two-factor authentication
    • 20. Incoming calls have popup but no ringtone
Powered by GitBook
On this page
  • Internal email
  • Gmail
  • SMTP email
  1. II. System Features
  2. 9. Settings
  3. 9.1 Service management (Customer service)
  4. 9.1.4 Configure receiving channels

Email

PreviousInternet callsNextLive chat

With the email channel, users can integrate and manage 3 different email formats: internal email, Gmail, SMTP email.

To integrate one of the three email formats above into the system, users need to click the "Add email address" button and select the email format to add as shown in Image 2.

Internal email

StringeeX provides an Internal email feature that supports users to create call center emails without going through 3rd parties (Gmail, Outlook,...). Internal emails only have the role of receiving emails sent into the system. Users can configure to receive email sent from outside into the system, but users on the Stringee system cannot respond with the same internal email.

  • Email: the user enters the beginning of the email. The default email extension will be according to the Portal domain the user has created.

  • Full name: the name of the internal email.

  • Take one among queues: the user selects the queue to receive incoming emails.

  • Assign to Online agents: the ticket of the email will give priority to the agent who is online on the system.

  • Auto reply: If this feature is enabled, the user will compose the subject and the content that needs to be answered automatically to the customer sending the email.

Gmail

It's google email. For Gmail users can configure to receive emails sent from outside into the system as well as reply with Gmail itself.

When choosing to integrate Gmail into the system, users will be taken to the interface to log in to their google email account to manipulate the integration.

During the login process, to use all Gmail features on StringeeX, users need to authorize StringeeX to use Gmail services by checking the following items and clicking Allow:

After adding gmail to the system, users will see the email displayed on the list. Here, the user selects the "Update" item to configure gmail.

  • Active: enable or disable the active status of gmail on the system.

  • Select queue: the user selects the queue to receive incoming emails.

  • Prioritize online agent: the ticket of the email will give priority to the agent who is online on the system.

SMTP email

SMTP email is a feature suitable for customers who already have an email server that provides SMTP services. To create an SMTP email, on the email list screen, click Add email address → SMTP email and enter the following information:

  • Email: the email that the user has configured in the SMTP format, the email formats here can be: Gmail, Outlook, ...

  • Password: the password of the SMTP email.

  • Host: this is the host of the email the user has configured with SMTP, depending on the email format (Gmail, Outlook, ...) will have different hosts.

  • Port: the port of the email configured with SMTP.

After creating an SMTP email, users can use this email to send email to client. However, to receive client emails sent to STMP email, users need to configure Forward email to an Internal email on StringeeX on the mail server of SMTP email.

Image 1: Email channel
Image 2: Add email addresses
Image 2: Add email addresses
Image 4: Gmail configuration
Image 5: Configuration of SMTP email