> For the complete documentation index, see [llms.txt](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/iv.-frequently-asked-questions/3.-permissions-for-devices-headset-microphone.md).

# 3. Permissions for devices (headset/microphone)

## Issues

The error does not granted enough permission to use the microphone and headset on the device for the Stringee website.

* Inbound call:
  * A user can hear his/her voice but he/she does not hear when speaking.
  * A user can't hear client's voice but client can still hear it.
  * A user can't hear the client voice and client can't hear it either.
* Outbound call: There is a message like image 1 below

<figure><img src="/files/IuCKVSqWO8ynTHybEl86" alt=""><figcaption><p>Image 1: No permission for headset/microphone</p></figcaption></figure>

## Solution

### Chrome browser

#### Fast processing

**Step 1:** Access the "Lock" icon on the URL link.

<figure><img src="/files/rCYAjALHmsu3OQXFDiMQ" alt=""><figcaption><p>Image 2: Access website quick settings</p></figcaption></figure>

**Step 2:** Check and edit the permission to use mic, headset on the device for Stringee web.

<figure><img src="/files/ixMqcIBhLCx8LKiKDxvn" alt=""><figcaption><p>Image 3: Grant permission for micro and headset</p></figcaption></figure>

**Step 3:** Reload the webpage (Image 4) or press the combination "Ctrl + F5" on the keyboard.

<figure><img src="/files/UkzNhTtulTHGaM7GZTvW" alt=""><figcaption><p>Image 4: Reload the webpage</p></figcaption></figure>

#### Intensive processing

**Step 1:** Access the website's settings

<figure><img src="/files/9MEvEHNN5Qobwl201I2b" alt=""><figcaption><p>Image 5: Open website settings</p></figcaption></figure>

**Step 2:** Select "Privacy and Security" and select "Site Settings".

<figure><img src="/files/TprEh4UIKicsGC2O88sE" alt=""><figcaption><p>Image 6: Access Site settings</p></figcaption></figure>

**Step 3:** Select the correct Website StringeeX (Portal, domain) that the user is using.

<figure><img src="/files/gPo4DB3Fh9ZeZyMcuQLE" alt=""><figcaption><p>Image 7: Select Portal, Domain</p></figcaption></figure>

**Step 4:** Grant Micro permission to Stringee website.

<figure><img src="/files/c0Ci2Pd3h6oAvKXzKVh9" alt=""><figcaption><p>Image 8: Grant permission for Micro</p></figcaption></figure>

### Cốc Cốc Browser

Do the same with the steps on the [Chrome](#trinh-duyet-chrome) browser.

### Microsoft Edge Browser

Do the same with the steps on the [Chrome](#trinh-duyet-chrome) browser.&#x20;