Call report
By comparing and evaluating the effectiveness of different campaigns, businesses can find out the strengths and weaknesses of the campaign, then improving the content and optimizing the settings.
By comparing and evaluating the effectiveness of different campaigns, businesses can find out the strengths and weaknesses of the campaign, then improving the content and optimizing the settings.
Campaign name: filter by campaign name to be reported
Agent: the name of the agent that needs reporting
Time: the time period for statistics (this period may be less than the time from the campaign start to the campaign end).
Export data: export data file in excel format to computer according to filter information
Campaign: name of the campaign filtering results
Total customers: number of customers in the campaign
Total calls: total number of calls made in the campaign
Calls connected successfully: number of successful connection calls (customers answered the phone)
Call failed: number of calls that failed to connect (client didn't answer the phone, made an error call)
Total call duration (s): total duration of successful calls, duration of each call from when the customer answers the phone to the end of the call
Average call duration (s): average duration of calls, equal to the total duration of successful calls divided by the total number of successful calls
Waiting time and talk time ratio (%): percentage between total waiting time and total talk time (call duration) of successful calls
