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# Call report

## Call report interface

<figure><img src="/files/LvvF8D7TaE612b7pyO30" alt=""><figcaption></figcaption></figure>

### (1) Information filter

* **Campaign name:** filter by campaign name to be reported&#x20;
* **Agent:** the name of the agent that needs reporting&#x20;
* **Time:** the time period for statistics (this period may be less than the time from the campaign start to the campaign end).
* **Export data:** export data file in excel format to computer according to filter information

### (2) Statistical results

* **Campaign:** name of the campaign filtering results&#x20;
* **Total customers:** number of customers in the campaign&#x20;
* **Total calls:** total number of calls made in the campaign&#x20;
* **Calls connected successfully:** number of successful connection calls (customers answered the phone)&#x20;
* **Call failed:** number of calls that failed to connect (client didn't answer the phone, made an error call)&#x20;
* **Total call duration (s):** total duration of successful calls, duration of each call from when the customer answers the phone to the end of the call&#x20;
* **Average call duration (s):** average duration of calls, equal to the total duration of successful calls divided by the total number of successful calls&#x20;
* **Waiting time and talk time ratio (%):** percentage between total waiting time and total talk time (call duration) of successful calls