3. Permissions for devices (headset/microphone)

Issues

The error does not granted enough permission to use the microphone and headset on the device for the Stringee website.

• Inbound call:

  • A user can hear his/her voice but he/she does not hear when speaking.

  • A user can't hear client's voice but client can still hear it.

  • A user can't hear the client voice and client can't hear it either.

• Outbound call: There is a message like image 1 below

Image 1: No permission for headset/microphone

Solution

Chrome browser

Fast processing

Step 1: Access the "Lock" icon on the URL link.

Image 2: Access website quick settings

Step 2: Check and edit the permission to use mic, headset on the device for Stringee web.

Image 3: Grant permission for micro and headset

Step 3: Reload the webpage (Image 4) or press the combination "Ctrl + F5" on the keyboard.

Image 4: Reload the webpage

Intensive processing

Step 1: Access the website's settings

Image 5: Open website settings

Step 2: Select "Privacy and Security" and select "Site Settings".

Image 6: Access Site settings

Step 3: Select the correct Website StringeeX (Portal, domain) that the user is using.

Image 7: Select Portal, Domain

Step 4: Grant Micro permission to Stringee website.

Image 8: Grant permission for Micro

Cốc Cốc Browser

Do the same with the steps on the Chrome browser.

Microsoft Edge Browser

Do the same with the steps on the Chrome browser.