13. Set the call receipt method
To set the call receipt method for the User, there are 2 ways:
Adjust User's "Contact center configuration information": this field requires users to have an account with Admin to operate.
User self-installs at softphone: User can proactively edit.
Edit at User's "Contact center configuration information"
Step 1: Access human resource management
Step 2: Edit the method that receives calls from User
Web/Mobile App/SIP Phone: the call will go to the website where the user is logging in to their account/ phone or tablet device where the user is logging in to their account/ IP phone (desk phone) is being connected to their account User.
Agent's phone number: calls will go to the User's phone number set up in the "Agent phone number" section in Image 2. The system will use the hotline number set up in section 18 of the queue configuration to call the user.
Note: the installed phone number must have the format 84xxxxxxxxx
App: the call will go to the website where the user is logging in to their account/phone or tablet device where the user is logging in to their account.
IP Phone: the call will go to the IP phone (desk phone) that is connected to the User's account.
User self-installs on softphone
In StringeeX's web interface, users click on the softphone => and select the icon as shown in Image 3.
Web/Mobile App/SIP Phone: the call will go to the website where the user is logging in to their account/ phone or tablet device where the user is logging in to their account/ IP phone (desk phone) is being connected to their account User.
Agent's phone number: calls will go to the User's phone number set up in the "Agent phone number" section in Image 2. The system will use the hotline number set up in section 18 of queue configuration to call the User.
Note: the installed phone number must have the format 84xxxxxxxxx
App: the call will go to the website where the user is logging in to their account/phone or tablet device where the user is logging in to their account.
IP Phone: the call will go to the IP phone (desk phone) that is connected to the User's account.
Last updated
