Survey answers

Interface of survey report

(1) Information filter

• Campaign name: filter by campaign name.

• Start time: filter by campaign start time

• Export report: export the survey report data of the found filter campaign. Data are sent to email in excel format

• Export all: export the survey report data of the filter campaign

(2) Search result

• Customer name: customer name in the campaign

• Campaign ID: campaign identifier on the system

• Campaign name: campaign name

• Call type: the type of call. The default value here is for outbound calls

• Phone number: the customer phone number

• Status: customer status in the campaign

  • Undone: the customer has not been called by the system

  • Progressing: the customer is on call from the campaign

  • Called but failed: made a call to the customer but failed, still not over the maximum callout limit

  • Call back: successfully called the customer and was asked to make an appointment to call back (with the operation Appointment callback when running the campaign)

  • Successful: the customer has been called successfully

  • Called all retry times but failed: called all retry times but failed

  • Do not call back: call to customers successfully and customers do not schedule a callback (with action Do not call back when running a campaign)

  • Make an error call: call made error, maybe error from hotline, internet agent error leading to call timeout, wrong customer number

  • Stop call: customer has been marked on pause for calling out Customers blocked from calling out: customers on the “blacklist” list call out. This setting is in the Service Settings section

  • Customers subscribe for DNC service: customers registering for DNC (Do Not Call) service of the network operator