Campaigns

Campaign list interface

(1) Search a campaign

• Campaign name: filter search by campaign name

• Start time: filter for campaigns by how long the campaign started running

• End time: filter campaigns by campaign end time

• Status:

  • Create: campaign is in initialization (not approved)

  • Approved: the campaign has been approved but not yet launched (until the specified time to start the campaign)

  • Running: the campaign is running

  • Paused: the campaign is on pause

  • End: the campaign has ended (manipulated by the admin to end / run out of data / until the specified time to end the campaign)

• Create a campaign: initiate a new campaign. See details in Campaign Settings

(2) Campaign list

• Campaign ID: campaign identifier on the system

• Campaign name: the campaign name is set when creating the campaign

• Call type: the campaign dial type. Stringee supports Manual, Preview, Progressive, Predictive dial styles. For details see here

• Status: campaign status

  • New: campaign is in initialization (not approved)

  • Approved: the campaign has been approved but not yet launched (until the specified time to start the campaign)

  • Active: campaign is running

  • Paused: the campaign is on pause

  • Completed: the campaign has ended (manipulated by the admin to end / run out of data / until the specified time to end the campaign)

• Description: campaign description

• Start time: campaign start time

• End time: the end time of the campaign

• Creation time: campaign creation time

• Action: see more at the action section of the campaign below

Operation with a campaign

Change a status in a campaign

• Approve: Unapproved campaigns after being approved will change to Approved status

• Start a campaign: admin can trigger the start of a campaign that is in Approved or Paused status. After this operation, the campaign is changed to Active status

• Paused: admin can pause a running campaign by clicking Pause. After this action, the campaign is moved to Paused status

• Completed: admin can actively end an Active or Paused campaign before the campaign end. After this operation, the campaign is moved to End status

Edit campaign configuration

Admins can edit some configurations of an undone campaign by clicking the Edit action. The configurations allowed to edit include: campaign name, campaign description, start time, end time, hotline number, working hours, maximum number of calls, break time between two calls (minutes) , no-callback time (date), call type,....

Add customers to a campaign

Companies can manipulate adding or removing customers to the campaign through the Customer List interface. For more details see the customer list

Delete a campaign

Admin can delete a campaign by clicking Delete. Note, after deleting a campaign, campaign data such as agent, customer, report is no longer on the portal.