Group list management

Group interface

(1) Create and find groups

  • Create group: create more groups on portal. Admin can click on the box to create a group, enter the group name on the popup that appears and click "Create group" to confirm creating a new group with the name just entered.

  • Name: quick filter by group's name.

(2) Group information

  • Group: the group name has been created

  • Group ID: group identifier on the system

  • Number of agents: the number of personnel that have been added to the group with the corresponding name

  • Queue: the name of the queue containing the group. A group can be in one or more queues

  • Action:

    • Edit: update the name of the group

    • Delete: delete the corresponding group

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