Blacklist numbers

Blocked numbers are numbers that are in the blacklist of the system and will be blocked from calling out or blocking inbound calls (IVR or Queue).

Image 1: Blocked numbers

To add a number to the user block list, click the "Add block number" button on the interface:

Image 2: Add blocked numbers

There are two ways to add numbers to the block list:

• Enter the phone number manually: the user enters the phone number he wants to block according to the form on the system.

Image 3: Enter the phone number in need of blocking

• Upload block list file: users download the system's sample file in Excel format, then enter the list of numbers to block and upload to the system.

Image 4: Download the file list of phone numbers to block

When adding numbers to the block list, users will have options to block numbers that match the desired purpose and requirements:

Image 5: Options when blocking numbers

• (1) Blocking into the IVR tree: blocked subscribers cannot call into the system and be included in the IVR.

• (2) Blocking into queue: blocked subscribers can still call in and be included in IVR but will be disconnected as soon as time in IVR expires.

• (3) Blocking out calls: all users on Portal cannot use any hotline numbers to call out to blocked subscribers.

Image 6: Block calls out with campaigns