Customer report

With the support of customer reports, companies can better monitor and manage customer service activities, thus enhancing customer satisfaction.

Customer report interface

(1) Information filter

• Campaign name: filter by campaign name to be reported

• Agent: the name of the agent that needs reporting

• Export data: export data file in excel format to computer according to filter information

(2) Statistic report

• Campaign: filtered campaign name

• Total customers: total number of customers in the campaign

• New customer: the customer has not been called once in the campaign, corresponding to the customer status in the campaign is not implemented

• Processing: the customer is in the process of preparing and making a call by the system

• Called but failed: Called the customer at least once but the agent and customer did not connect with each other and the maximum number of calls out has not been reached

• Called all retry attempts but failed: the maximum number of calls to the customer has reached the limit but all calls failed

• Success: successfully called the customer (the customer answered the phone)

• Callback appointment: the call meets the customer and is scheduled to call back (agent action when calling out from the campaign)

• No callback: the call meets the customer and the customer reports (the agent chooses the callback option, when making a meeting call, there will be an option if the customer has an appointment to call back for the agent to choose)

• Make an error call: the call to the customer failed (usually due to the wrong customer phone number)