1.5. Campaign
Campaign statistics dashboard evaluates survey results, categorizes and enhances customer management. Export excel file to store, share and synchronize customer information.
Campaign interface
(1) Filter and search
Campaign name: The user filters results by Name campaign
Start time: The user filters by the campaign start time
Search: After selecting the filter parameter, the user clicks Search to display the results
Export a report: Export the searched campaign report. Note: this report only includes contacts called out during the campaign and entered into the survey report by the agent.
(2) Results
Agent name: The customer name in the contact dataset is added to the campaign (add via a filter, an excel file, add directly,...). It acts as the contact name on the portal.
Campaign ID: Campaign identifier after initiating the campaign successfully. This ID is for use when there is a request or problem that needs support from the StringeeX contact center
Campaign name: The name of the initiated campaign
Call type: Call-in type, StringeeX supports Outbound campaign
Phone number: The customer phone number. Depending on the settings, the phone number can be shown in full or as a hidden number (84xxxxxxxxx) to portal users (agents).
Call status: The status of call (Successful - Failed - Undone)
(3) Switch to the result page
Go to the next page of results