# 7. Account Status

Agents can switch their status when they are busy by clicking on the status box.

**Note:** Only when status is available, agent can receive incoming call/chat. Call out/chat out can still be done when status is unavailable.

<figure><img src="https://3451875501-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LW-JIBZlXqcBv_coZxU%2F-Lasnlkp5zJ4FXEEO6IT%2F-LasoCLmuMTo46d9VRZe%2Fimage.png?alt=media&#x26;token=6a8b35ad-c2fd-46b8-979e-70eb35f73616" alt=""><figcaption></figcaption></figure>

In addition to the system status, Admin can configure other statuses [here](https://help.stringeex.com/stringeex-tong-dai-cham-soc-and-quan-ly-khach-hang/en/ii.-system-features/9.-settings/9.6-other-configurations/9.6.1-custom-status).