StringeeX supports an advanced feature Account manager configuration which supports new agents to manage contacts and tickets of old agents through the interface Contact.
After clicking Account manager configuration, the admin can manipulate the options as shown below:
Replace: This function will replace the management account in all contacts to another account. The function also changes the assignment field to the new agent with the corresponding contact tickets
Delete: This function will delete the management account in all the contacts that account is managing
Delete all: This function will perform delete all management account in all contact
